EDI Business Analyst

Heartland Food Products Group•Indianapolis, IN

About The Position

The EDI Technical Business Analyst supports inbound and outbound Electronic Data Interchange (EDI) transactions, including document mapping, system integrations, troubleshooting, and trading partner onboarding. The role works with customers, EDI vendors, IT teams, and business partners to gather and analyze requirements, support projects, improve processes, and resolve transaction failures. It analyzes system data, identifies root causes, and develops reports with recommended solutions to technical and operational issues. The role requires strong communication, analytical, organizational, and problem-solving skills, independent management of shifting priorities with minimal oversight, and effective working relationships across organizational levels to maximize IT system investments. The position is in the IT department and reports to the IT Manager – Supply Chain. It does not supervise others. The role is full-time and exempt.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent relevant experience may be considered.
Experience supporting EDI transactions, data mapping, technical business analysis, application integrations, or trading partner implementations.
Ability to work independently with minimal oversight, manage concurrent priorities, and collaborate effectively with technical teams, vendors, and customers.
Proficiency with business analysis techniques, including modeling business processes, documenting requirements, conducting workshops, and facilitating training sessions.
Working knowledge of ANSI X12 EDI structure, segments, loops, control numbers, acknowledgments, and inbound/outbound transaction lifecycles.
Experience interpreting implementation guides, mapping source and target fields, testing translations, and troubleshooting rejected or missing EDI transactions.
Ability to trace data across interfaces and applications using SQL queries, transaction logs, file inspection, and reconciliation techniques.
Familiarity with EDI platforms and vendors, such as SPS Commerce; AS2/SFTP/VAN connectivity; and XML, JSON, CSV, flat-file, or API-based integrations.
Understanding of ERP, OMS, WMS, and TMS integration processes.
Demonstrated ability to coordinate trading partner onboarding, document technical specifications, execute test plans, and communicate technical findings in business-friendly language.
Hands-on experience with EDI mapping analysis, inbound/outbound transaction support, production troubleshooting, and customer/vendor coordination.
Experience with WMS and TMS systems.
Experience with RF/mobile devices and integration.
Highly organized, detail-oriented, accountable, and able to maintain accurate follow-up and documentation.
Excellent written, verbal, listening, and interpersonal communication skills, with a strong customer-service orientation.
Strong analytical judgment and structured problem-solving skills; able to identify causes, evaluate options, and drive issues to closure.
Adaptable and calm under pressure, with the ability to rapidly reprioritize in response to production incidents and business requirements.

Nice To Haves

Manufacturing, distribution, or supply chain experience.
Experience with supply chain and order management systems.
Experience with EDI standards such as ANSI X12, EDIFACT, and XML.
Experience integrating CRM, ERP, and financial systems.

Responsibilities

Meet with customers, EDI vendors, and business teams to define inbound and outbound EDI mapping, functional, and technical requirements.
Apply EDI mapping standards and integration best practices across OMS, ERP, WMS, and related business applications.
Evaluate trading partner requirements, document mapping rules, and recommend practical alternatives for transaction processing.
Coordinate trading partner onboarding, including mapping, certification, testing, and deployment.
Assist in developing and validating inbound and outbound EDI maps for 850, 855, 856, 810, 860, 997/999, and other transactions.
Plan and execute EDI integration testing, investigate defects, verify acknowledgments, and support go-live and stabilization.
Use SQL, Excel, EDI monitoring tools, and transaction logs to validate data, reconcile failures, and confirm processing results.
Monitor EDI transactions and troubleshoot mapping errors, rejected documents, missing acknowledgments, and processing failures.
Trace integration failures across EDI platforms, OMS, ERP, and related systems; identify root causes and coordinate resolution.
Independently prioritize and reprioritize incidents and onboarding tasks based on customer commitments and business impact.