EDC Customer Service and Quality Manager

White Cap • Perris, CA

18d • $73,500 - $117,500

About The Position

Responsible for overseeing quality management systems, supervising QA staff, conducting audits, and addressing quality issues with the production team to ensure products meet industry standards and customer expectations. The role leads a group or team of support, craft, or lower-level professional associates and ensures work is performed consistently with company policies and procedures.

The position develops and maintains quality systems across multiple operations, manages internal and external audits, collaborates with production teams on corrective actions and continuous improvement, and maintains quality documentation and performance reports. It also addresses customer complaints and uses customer feedback to improve product quality and satisfaction.

The role is usually based in a comfortable environment, with regular exposure to factors that may cause moderate physical discomfort, such as dust, fumes, or odors. It may require lifting and carrying up to 50 pounds, standing for periods of up to and exceeding 60 minutes, repetitive movements such as bending or squatting, and overnight travel less than 10% of the time.

Requirements

• Typically requires a BS/BA in a related discipline.
• Generally requires 5 or more years of experience in a related field.
• May require certification.
• An advanced degree may offset less experience in some disciplines.
• Strong knowledge of Quality Assurance methodologies, tools, and best practices.
• Proficiency in using QA tools and equipment.
• Proven customer service experience, including effective communication, problem-solving, and handling challenging situations with professionalism and empathy.

Nice To Haves

• Preferred experience in Quality Management.

Responsibilities

• Develop, implement, and maintain comprehensive quality systems for multiple operations, aligned with industry standards and company objectives.
• Plan, conduct, and manage internal and external quality audits and inspections to identify areas for improvement.
• Collaborate with the production team to address quality issues, implement corrective actions, and drive continuous improvement initiatives.
• Maintain accurate and up-to-date quality documentation, including policies and procedures, quality checks, and test results.
• Prepare and present regular reports on quality performance and improvement initiatives to senior management.
• Address and work to resolve customer complaints and quality issues promptly.
• Implement customer feedback to improve product quality and customer satisfaction.
• Supervise QA staff and lead a group or team of support, craft, or lower-level professional associates.
• Ensure work is performed consistently with company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager