ED Unit Coordinator - Rotating Evenings 32 hours

BMC Software•Boston, MA

5d•$20 - $26

About The Position

The ED Unit Coordinator is responsible for the overall clerical functions of the nursing station and front desk in the Adult Emergency Department. Working collaboratively with the clinical team, the coordinator supports patient care by providing clerical, customer-relations, and other support services to patients, families, visitors, and healthcare team members. The role includes welcoming and directing people, responding to telephone calls and messages, maintaining patient records and unit communications, scheduling appointments and transportation, supporting admissions, discharges, and transfers, and coordinating information and services across departments. The coordinator also helps maintain a clean, safe, adequately stocked unit; operates and troubleshoots basic office equipment; and follows hospital policies, safety and infection-control procedures, and performance standards. Other duties may be assigned as needed.

Requirements

High school education or GED.
One to two years of previous clerical experience; healthcare experience is preferred.
Complete competency requirements as offered.
Demonstrated ability to speak, read, and write English effectively.
Ability to accurately interpret and use medical terminology and abbreviations.
Proficiency with computer software, including Microsoft Office and hospital-wide systems such as SEM, IDX, and SDK.
Ability to use and troubleshoot basic office equipment.
Excellent interpersonal skills and ability to interact appropriately with nursing staff, patients, families, visitors, physicians, and other hospital staff in a fast-paced environment.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to apply basic administrative skills, including typing, filing, and telephone skills.
Physical ability to meet core job requirements in accordance with the demands of the practice setting and patient populations served.

Nice To Haves

Healthcare-setting clerical experience.
Multilingual skills in languages appropriate to the patient populations served by Boston Medical Center.

Responsibilities

Greet and direct patients, families, visitors, and staff, provide non-clinical information, and respond to inquiries courteously and promptly.
Coordinate front-desk and office support activities, answer and direct telephone calls, check email and voice messages, and follow up as needed.
Use hospital computer systems and other tools to access, enter, verify, and update patient information; print reports; send faxes; and perform related clerical tasks.
Respond promptly to patient call lights within the scope of the role, seek clinical assistance when appropriate, and follow up to ensure nursing staff have responded.
Maintain unit communication materials, including boards, assignment sheets, room labels, precaution labels, and daily communication records.
Help orient patients to their rooms, call lights, telephones, and the unit, and support patient and family access to hospital services.
Coordinate RN phone assignments and document daily phone numbers; route calls through the patient call system appropriately.
Secure and document patients’ personal property and belongings according to hospital procedures.
Monitor hospital software and bed-board systems for discharge orders; prepare and file discharge summaries, schedule appointments, and complete related documentation.
Handle and distribute mail, flowers, and gifts, and facilitate access to services such as the cafeteria, chapel, gift shop, parking, and cashier.
Recognize emergency situations and initiate appropriate actions within the scope of the role; remain familiar with unit and disaster plans.
Arrange transportation for patients and coordinate transport of related materials, such as medical records, specimens, blood products, and requisitions.
Coordinate with other units and departments to help ensure patients, families, visitors, and staff receive needed services, information, and materials.
Identify and respond to questions or discrepancies within the role’s scope and refer issues to appropriate team members.
Perform office duties such as photocopying and faxing; check and replenish copier paper and arrange service when needed.
Coordinate unit communications, including pages to physicians and staff and calls to family members or next of kin.
Assist with admission, discharge, and transfer processes, including insurance pre-approvals, demographic information, free-care applications, and medical records.
Prepare, maintain, and check patient charts and labels; file results and treatment documents; replenish chart forms; and ensure records are complete and correctly labeled.
Retrieve and enter computerized and non-computerized information, communicate findings to clinical staff as appropriate, and maintain applicable logs and statistics.
Schedule and book appointments and tests in accordance with approved policies; coordinate preparation and timing and communicate schedules and changes to relevant people.
Transcribe patient-care orders accurately and promptly as appropriate.
Maintain unit logs, records, and databases, including diet lists, census sheets, supply logs, and patient boards with current coverage and patient information.
Maintain and replenish the unit’s downtime materials and know the location and use of downtime equipment and procedures.
Conduct daily environmental rounds and report or coordinate attention to safety, cleanliness, repair, and transport issues.
Initiate repair or service requests, track and return borrowed or rented equipment, and arrange delivery of broken or expired items to the appropriate repair site.
Complete patient charges or billing as directed, ensuring accuracy and compliance with department and hospital standards.
Check inventory and order, organize, and restock supplies to established par levels; verify received quantities.
Participate in searches for missing patients, belongings, or equipment.
Maintain and troubleshoot basic office equipment, including computers, printers, photocopiers, fax machines, and point-of-service monitors.
Follow hospital standards, policies, procedures, regulations, safety and infection-control practices, attendance requirements, and dress-code requirements.
Participate in staff meetings, unit initiatives, quality-improvement activities, committees, and educational and competency requirements as assigned.
Seek and use performance feedback, assist with orienting new staff, support float staff, adapt to changing unit needs, and coordinate breaks with the charge nurse or supervisor.
Perform other duties as needed.