PCT III, Emergency Department, 32 Hours, Evenings

UMass Memorial Health•Worcester, MA

1d•Onsite

About The Position

The Patient Care Tech III (PCT III) provides patient care under the direction of an appropriate licensed clinician and in accordance with unit-specific standards. The role supports patients’ personal needs and comfort and assists the healthcare team. PCT IIIs bring an additional skill set associated with specialty duties; in this posting, the position is in the Emergency Department. The role serves patients, nurses, physicians, and other colleagues involved in delivering care and services. This is a 32-hour-per-week evening position with scheduled hours of 3 p.m. to 11 p.m. The schedule includes every weekend and every other holiday. The position works indoors in a patient care environment and involves standing and walking most of the time, frequent bending, and possible pushing of heavy equipment. The role may require lifting up to 50 pounds. The hiring range is $20.60–$28.59 based on a full-time schedule of 40 hours per week; part-time or reduced-schedule compensation is prorated. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

High school education or GED.
Current Basic Life Support certification.
Demonstrated competency at the PCT II level, or one year of acute-care/hospital experience, or one year of EMT/Paramedic experience.
Ability to read, write, and communicate clearly and concisely in English.
Knowledge of medical terminology.
Computer skills.
Strong interpersonal skills to gather information, build collaborative working relationships, and provide exceptional patient service.
Proven problem-solving ability for routine situations and willingness to seek assistance from identified resources when additional direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to work indoors in a patient-care environment; use hand dexterity, hearing, and vision to follow direction and observe patients; lift up to 50 pounds; and perform work involving substantial standing and walking, frequent bending, and possible pushing of heavy equipment.

Responsibilities

Communicate observations and patient changes to the RN promptly and clearly, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use de-escalation interventions, and participate in restraints when directed and in accordance with training and policy.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using appropriate safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention strategies, and follow restraint-policy standards when caring for restrained patients.
Take and record vital signs; measure and record patient height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy where applicable to the location.
Respond sensitively to patients’ needs, provide information, and build positive rapport and relationships.
Perform unit-specific procedures, such as changing telemetry batteries, checking equipment status, cleaning equipment between patients, and storing supplies properly.
Assist an RN or Licensed Independent Practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, helping position patients, providing emotional support, using sterile technique when indicated, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill feeding bags as directed; empty and record approved output; and perform directed ostomy care for established ostomates.
Answer telephone calls using appropriate etiquette, take and relay messages, and use departmental communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay informed about hospital and unit changes by reviewing communication materials and regularly reading and responding to UMMHC emails.
Perform Emergency Department specialty duties as applicable to the assignment.
Comply with departmental policies, procedures, and objectives; attend required meetings and educational events; and apply quality improvement practices in daily work.
Comply with health and safety requirements, contribute to a respectful and professional environment, maintain regular and reliable attendance, and perform other related duties as directed.