PCT III, Emergency Department, 32 Hours, Evenings

UMass Memorial Health•Worcester, MA

2d•$21 - $29•Onsite

About The Position

The Patient Care Tech III (PCT III) provides patient care under the direction of an appropriate licensed clinician and in keeping with unit-specific standards. The role supports patients’ personal needs and comfort and assists the healthcare team. PCT IIIs bring an additional skill set and may work in unit secretary duties, telemetry monitoring, remote video monitoring, or specialized areas including the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, Radiology Short Stay, and the Harrington Telemetry Certified & Step-Down Unit. This position is in the Emergency Department and is scheduled for 32 hours, from 3 p.m. to 11 p.m., on evening shifts. Weekend work is required every weekend, and holiday work is required every other holiday. The role works indoors in a patient care environment and involves standing and walking most of the time, frequent bending, and potentially pushing heavy equipment. Employees must be able to lift up to 50 pounds. The position is non-exempt and represented by SHARE (State Healthcare and Research Employees). The stated hiring range is $20.60–$28.59 based on a full-time schedule of 40 hours per week; compensation for reduced schedules is prorated and varies based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

Minimum high school education or GED.
Current Basic Life Support certification.
Demonstrated competency attainment at the PCT II level, or one year of acute-care or hospital experience, or one year of EMT Paramedic experience.
Ability to read, write, and communicate clearly and concisely in English.
Knowledge of medical terminology.
Computer skills.
Strong interpersonal skills to gather information, build collaborative relationships within and across departments, and provide exceptional patient service.
Demonstrated problem-solving abilities for routine situations and willingness to request assistance when more direction is needed.
Ability to remain calm under stress or in emergency situations.
Ability to perform the physical demands of the role, including lifting up to 50 pounds, standing and walking most of the time, frequent bending, and potentially pushing heavy equipment.
Hand dexterity, hearing, and vision sufficient to take direction from patients or providers, adjust equipment, and observe and describe patient conditions.
Ability to work weekends every weekend and holidays every other holiday.

Responsibilities

Communicate observations and patient changes clearly and promptly to the RN, including changes in skin condition, vital signs, or mental status.
Provide constant observation of high-risk patients as assigned by the Resource Nurse or designee.
Help maintain a safe environment, use interventions to de-escalate patients, and participate in restraints in accordance with training, education, and direction when de-escalation is unsuccessful.
Assist patients with activities of daily living, including personal hygiene, ambulation, meals, and nourishment.
Move, lift, position, and transport patients using appropriate safety techniques and body mechanics.
Perform patient safety checks, use directed fall-prevention devices or strategies, and follow restraint policy standards when caring for restrained patients.
Take and record vital signs, and measure and record patients’ height and weight.
Perform EKGs, point-of-care tests, and bladder scans according to hospital standards; collect, label, and prepare specimens for laboratory transport.
Perform phlebotomy in designated locations.
Respond sensitively to patient needs, provide information, and build positive rapport and relationships.
Perform selected unit-specific procedures, such as changing telemetry batteries, checking equipment, cleaning equipment between patients, and storing supplies properly.
Assist an RN or licensed independent practitioner with treatments and procedures by preparing patients, obtaining and setting up equipment and supplies, using sterile technique when indicated, positioning patients, providing emotional support, and cleaning up afterward.
Observe, measure, and record oral food and fluid intake; set up full-strength tube-feeding solutions and refill bags as directed; empty and record approved outputs from sources such as Foley catheters, ostomy appliances, and drainage systems; and perform directed ostomy care for established ostomates.
Answer telephones using appropriate etiquette, take and relay messages, and use intra-department communication systems such as pagers and intercoms.
Replenish patient and unit supplies and equipment.
Stay current with hospital and unit changes by reviewing communication materials and reading and responding to UMMHC emails regularly.
Comply with departmental policies, procedures, objectives, health and safety requirements, and applicable standards of respect and professionalism.
Attend required or directed meetings, conferences, and seminars; use quality improvement in daily operations; maintain reliable attendance; and perform other related duties as required or directed.