ED Treatment Area Coordinator 32 HR Nights, every other weekend 11p-7:30a

Mass General Brigham•Boston, MA

25d•Onsite

About The Position

The ED Treatment Area Coordinator provides administrative, reception, and coordination support in the Emergency Department under the general direction of the ED Administrative Supervisor/Manager. The coordinator facilitates communication within and across treatment areas and with external hospital departments; manages patient arrival, rooming, tracking, transport, discharge, and dismissal workflows; and supports patient throughput. The role also handles telephone and paging requests, assists patients’ relatives and visitors, monitors entrances to secured areas, and provides administrative support to Emergency Department staff. The position requires sensitivity to patient needs and responsiveness to medical and nursing staff. The coordinator is expected to train and demonstrate competence in seven unique treatment areas, each with distinct workflows and requirements, as well as the ED Main Desk position. Responsibilities include entering and updating patient information in Epic and monitoring systems; coordinating patient and non-patient transportation; assembling and routing paperwork; supporting transfers and discharges; maintaining communication with patients, visitors, providers, nurses, transport, and ancillary departments; responding to requests and reporting concerns; handling belongings and valuables according to procedures; and helping maintain treatment-area supplies, equipment, and operational readiness. This is a regular, onsite position at 55 Fruit Street, scheduled for 32 hours per week on the night shift, 11:00 p.m.–7:30 a.m. The schedule requires every weekend, and incumbents must work up to six holidays per year. Pay range: $19.81–$28.30 per hour. High school diploma or GED is required; an associate or bachelor’s degree is preferred. A healthcare setting and one year of related work experience are preferred.

Requirements

High school diploma or GED.
Ability to handle sensitive and confidential information appropriately.
Sound judgment and critical-thinking ability.
Ability to prioritize effectively and handle multiple tasks in a busy environment.
Strong organizational and follow-through skills.
Accuracy and attention to detail.
Strong customer-service, interpersonal, and communication skills.
Ability to be flexible and function within a team environment.
Ability to maintain composure in stressful circumstances.
Basic computer skills or ability to learn Microsoft Outlook, Epic, and related systems.
Availability to work every weekend and up to six holidays per year.

Nice To Haves

Associate or bachelor’s degree.
Experience in a healthcare setting.
One year of related work experience.

Responsibilities

Perform patient arrival procedures, enter demographic information, obtain or follow up on medical record identification, apply or deliver ID bands, and complete bedside registration interviews.
Room patients in Epic; link arrivals to referrals and CMED notes; enter patient data into monitoring systems; and assemble, label, and route patient paperwork.
Secure and document patient valuables and belongings when requested, and follow procedures for evidence, blood products, and sensitive patient paperwork.
Review treatment-area census and Epic Trackboard, update patient information, and coordinate patient and non-patient transportation to tests, inpatient units, observation units, and other destinations.
Coordinate communication and timing between clinical staff and transport, ensure paperwork accompanies patients, and support designated admission and transfer pathways.
Respond to clinician requests, refer unresolved requests to Charge, observe treatment and waiting areas, and report disruptions, unusual activity, or changes in patient status to Security or clinical staff as appropriate.
Monitor entrances to secured areas, screen requests for entry, support visitor limits when requested, and follow procedures for patients on Section 12 who attempt to leave.
Troubleshoot reported hardware, software, and Voalte phone issues; open Help Desk tickets for unresolved issues; and notify Charge of unresolved problems or missing phones.
Support specified billing, SANE, interpreter, communication-aid, referral, and patient paperwork processes in accordance with department procedures and direction from clinical staff.
Arrange patient discharge transportation as directed, ensure required ambulance documentation is completed, process Epic and monitoring-system dismissals, and assemble and file dismissal paperwork.
Prepare documentation and belongings for patient transfers, operating-room calls, and patient deaths, including routing required forms and assisting with return of valuables to families.
Answer treatment-area telephone calls, direct inquiries, communicate laboratory results, use intercom and Voalte systems, initiate pages, contact ancillary departments, and assist patients with contacting family when requested.
Receive, assist, and direct visitors; coordinate visitor permission with the patient’s nurse; respond to visitor inquiries; and redirect or ask visitors to leave when requested by staff.
Order and stock specified forms and clerical supplies, obtain or arrange equipment and repairs, request cleaning of discharge bays, and escalate unresolved supply, equipment, facilities, or safety issues.
Provide support as needed to Emergency Department staff and maintain competence in seven treatment areas and the ED Main Desk position.