Emergency Department Technician

St. Charles Health System•Redmond, OR

12d•$23 - $29

About The Position

The ED Technician provides patient care in the Emergency Department according to St. Charles Health System’s mission, policies, procedures, and the scope of the role. Technicians work as unlicensed assistive care providers under Registered Nurse direction and supervision, performing delegated tasks for which they have demonstrated competency. Emergency Department positions support specialized emergency care from arrival through discharge or hospitalization. Float positions may cover St. Charles Health System hospitals in Bend and Redmond and may require assignment changes with minimal notice. This position does not directly supervise other caregivers. The role includes observing, documenting, and reporting patient care; assisting with hygiene; transporting patients; stocking and maintaining the unit; observing at-risk patients; and helping maintain a safe, clean, healing care environment. The ED Technician documents care in accordance with hospital policies and regulatory requirements, supports continuous improvement, and provides professional, compassionate service while maintaining confidentiality and ethical conduct. This is a regular, non-exempt position scheduled for 36 hours per week, with variable days that include every other weekend and holidays. The first-shift schedule is 0700–1930. The listed pay range is $22.61–$28.94.

Requirements

High school graduate or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic; alternatively, candidates without one of these active credentials must have one year of experience in a direct clinical patient care environment, or be an RN student who has completed the first quarter/semester of nursing school.
Excellent communication skills and ability to interact with a diverse population and professionally represent the organization.
Ability to multitask and work independently.
Attention to detail.
Strong teamwork and collaboration skills.
Excellent organizational, written and oral communication, and customer service skills, particularly in a stressful, fast-paced environment.
Demonstrated ability and experience using computer applications, electronic medical record systems, and MS Office.
Ability to wear the personal protective equipment required to perform the job safely.
Ability to meet the described physical requirements, including frequent standing and walking, keyboard operation, and lifting/carrying/pushing or pulling loads.

Nice To Haves

Completion of an EMT, CNA1, CNA2, MA, or Paramedic training program, or RN students’ completion of the first quarter/semester of nursing school.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic and one year of experience in a direct patient care environment.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Function as an unlicensed assistive care provider under the direction and supervision of Registered Nursing.
Perform delegated tasks for which competency has been demonstrated.
Provide patient hygiene as needed.
Stock the unit, transport patients, and help keep the unit clean and free of clutter.
Act as a continuous patient observer and/or clinical sitter for at-risk patient populations; intervene within the scope of training and escalate concerns to the RN.
Participate in maintaining departmental regulatory requirements.
Clean equipment, help identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Help create a healing environment and intentional relationships that support patients and caregivers.
Provide a therapeutic presence by responding compassionately to patient needs, explaining one’s role, using patients’ preferred names, listening, and communicating effectively.
Maintain a safe environment for caregivers, patients, and guests.
Document patient care proficiently in compliance with hospital policies, procedures, and regulatory agencies.
Support the organization’s vision, mission, values, and Lean continuous-improvement principles.
Maintain professionalism and confidentiality; comply with applicable laws and policies, report suspected violations, and cooperate with organizational investigations.
Deliver timely, efficient, accurate customer service and patient care.
Perform additional duties of similar complexity as required or assigned.