Emergency Department Technician

St. Charles Health System•Redmond, OR

About The Position

The ED Technician provides patient care in the Emergency Department in accordance with St. Charles Health System’s mission, policies, procedures, and the scope of the role. Technicians work under the direction and supervision of Registered Nurses, completing delegated tasks for which they have demonstrated competency. Emergency Department Technicians provide coverage across the health system’s hospitals; float positions may serve at the Bend and Redmond hospitals and may require reassignment with minimal notice. The position does not directly supervise other caregivers. The role supports patient safety, comfort, and the operation of the Emergency Department. Technicians observe and document care, assist with hygiene and transport, stock and maintain the unit, and may serve as continuous observers or clinical sitters for at-risk patients. They help maintain a safe, clean, therapeutic care environment; provide respectful, attentive patient interactions; maintain equipment; and document care in compliance with organizational policies and regulatory requirements. This is a regular, full-time, first-shift position with 36 scheduled hours per week. The listed pay range is $22.61–$28.94.

Requirements

High school graduate or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic; alternatively, candidates without an active listed license must have one year of experience in a direct clinical patient-care environment, or be an RN student who has completed the first quarter or semester of nursing school.
Excellent communication skills and ability to interact with a diverse population and professionally represent the organization.
Ability to multitask and work independently, with attention to detail.
Strong teamwork and collaboration skills.
Strong organizational, written and oral communication, and customer service skills, particularly in a stressful, fast-paced environment.
Demonstrated ability and experience with computer applications, electronic medical record systems, and MS Office.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Completion of a training program as an EMT, CNA1, CNA2, MA, or Paramedic; RN students may qualify with completion of the first quarter or semester of nursing school.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic and one year of experience in a direct patient-care environment.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Perform delegated tasks as an unlicensed assistive care provider under Registered Nurse direction and supervision, within demonstrated competency.
Provide patient hygiene care as needed.
Stock the unit, transport patients, and help keep the unit clean and free of clutter.
Serve as a continuous patient observer or clinical sitter for at-risk patient populations; intervene within the scope of training and escalate concerns to the RN.
Participate in maintaining department regulatory requirements.
Clean equipment, identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Help create a healing environment and intentional, therapeutic relationships with patients and caregivers.
Respond purposefully and compassionately to patient needs, including introducing oneself, explaining one’s role, asking the patient’s preferred name, discussing care goals, listening actively, and communicating appropriately.
Provide and maintain a safe environment for caregivers, patients, and guests.
Document patient care proficiently in compliance with hospital policies, procedures, and regulatory requirements.
Support the organization’s vision, mission, and values and promote continuous improvement through Lean principles.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with investigations.
Deliver timely, efficient, accurate customer service and patient care that promotes goodwill.
Perform other duties of similar complexity as required or assigned.