Emergency Department Technician

St. Charles Health System•Redmond, OR

19d•Onsite

About The Position

The ED Technician provides patient care in the Emergency Department in accordance with St. Charles Health System’s mission, policies, procedures, and the scope of the role. Working as an unlicensed assistive care provider under the direction and supervision of Registered Nursing, the technician performs delegated tasks for which competency has been demonstrated. Emergency Department technicians provide coverage across the health system’s hospitals; float positions may work at the Bend and Redmond hospitals and may have assignments changed with minimal notice. This position does not directly supervise other caregivers. The role supports a safe, healing care environment for patients, caregivers, and guests. It involves patient observation and assistance, maintaining the department and equipment, documenting care, and providing timely, compassionate service. The technician is expected to uphold organizational values, confidentiality, professional standards, regulatory requirements, and continuous-improvement principles. This is a regular, full-time, non-exempt position scheduled for 36 hours per week on third shift, 7:00 p.m. to 7:30 a.m. Scheduled days vary and include every other weekend and holidays. The stated pay range is $22.61–$28.94.

Requirements

High school graduation or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic; alternatively, candidates without an active listed license or certification must have one year of experience in a direct clinical patient-care environment, or be an RN student who has completed the first quarter or semester of nursing school.
Excellent communication skills and the ability to interact with a diverse population and represent the organization professionally.
Ability to multitask and work independently, with attention to detail.
Strong teamwork and collaboration skills.
Strong organizational, written and oral communication, and customer service skills, particularly in a stressful, fast-paced environment.
Demonstrated computer application skills, including use of electronic medical record systems and MS Office.
Ability to wear the personal protective equipment required to perform the job safely.

Nice To Haves

Completion of an EMT, CNA1, CNA2, MA, or Paramedic training program, or completion of the first quarter or semester of nursing school for RN students.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic and one year of direct patient-care experience.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Perform delegated tasks as an unlicensed assistive care provider under Registered Nurse direction and supervision, only when competency has been demonstrated.
Provide patient hygiene as needed.
Stock the unit, transport patients, and help keep the unit clean and free of clutter.
Serve as a continuous patient observer or clinical sitter for at-risk patient populations; intervene within training and scope, and escalate concerns to the RN.
Participate in maintaining department regulatory requirements.
Clean equipment, identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Help create a healing environment and intentional relationships that support patients and caregivers.
Respond therapeutically and compassionately to patient needs, including introducing oneself and one’s role, asking patients their preferred names, discussing care goals, listening actively, and communicating appropriately.
Provide and maintain a safe environment for caregivers, patients, and guests.
Document patient care proficiently in compliance with hospital policies, procedures, and regulatory requirements.
Support the organization’s vision, mission, and values, and champion continuous improvement using Lean principles.
Maintain professionalism and confidentiality; comply with applicable laws, regulations, policies, and procedures; report known or suspected violations and cooperate with investigations.
Deliver timely, efficient, accurate customer service and patient care that promotes goodwill.
Perform additional duties of similar complexity as required or assigned.