Emergency Department Technician

St. Charles Health System•Redmond, OR

11d

About The Position

The ED Technician provides high-quality patient care in the Emergency Department in accordance with St. Charles Health System’s mission, philosophy, policies, procedures, and the scope of the role. Emergency Department Technicians provide coverage across St. Charles Health System hospitals. Float positions may require work at the Bend and Redmond hospitals and may involve assignment changes with minimal notice. The role does not directly supervise other caregivers. The technician functions as an unlicensed assistive care provider under Registered Nurse direction and supervision, performing delegated tasks for which competency has been demonstrated. The role supports patient safety, comfort, documentation, department readiness, and a healing care environment, while maintaining professionalism, confidentiality, regulatory compliance, and the organization’s values.

Requirements

High school graduate or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic; alternatively, candidates without an active listed license must have one year of experience in a direct clinical patient-care environment, or be an RN student who has completed the first quarter or semester of nursing school.
Excellent communication skills and ability to interact with a diverse population and professionally represent the organization.
Ability to multitask and work independently, with attention to detail.
Strong teamwork and collaboration skills.
Strong organizational, written and oral communication, and customer service skills, particularly in a stressful, fast-paced environment.
Demonstrated ability and experience using computer applications, electronic medical record systems, and MS Office.
Ability to wear appropriate personal protective equipment required to perform the job safely.

Nice To Haves

Completion of training as an EMT, CNA1, CNA2, medical assistant, or paramedic; alternatively, an RN student who has completed the first quarter or semester of nursing school.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic plus one year of direct patient-care experience.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Provide delegated patient care as an unlicensed assistive care provider under the direction and supervision of a Registered Nurse.
Provide patient hygiene as needed.
Stock the unit, transport patients, and help keep the unit clean and free of clutter.
Serve as a continuous patient observer or clinical sitter for at-risk patient populations, intervene within training and scope, and escalate concerns to the RN.
Participate in maintaining department regulatory requirements.
Clean equipment, identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Help create a healing environment and intentional relationships that support patients and caregivers.
Respond therapeutically and compassionately to patient needs, including introducing oneself, explaining one’s role, asking patients their preferred name and care goals, listening actively, and communicating appropriately.
Provide and maintain a safe environment for caregivers, patients, and guests.
Document patient care proficiently in compliance with hospital policies, procedures, and regulatory agencies.
Support the organization’s vision, mission, and values, and champion continuous improvement through Lean principles.
Conduct work professionally and confidentially; comply with applicable laws, regulations, policies, and procedures; report suspected violations; and cooperate with organizational investigations.
Deliver timely, efficient, accurate customer service and patient care.
Perform additional duties of similar complexity as required or assigned.