Emergency Department Technician

St. Charles Health System•Redmond, OR

6d•$23 - $29

About The Position

The ED Technician provides patient care in the Emergency Department in accordance with St. Charles Health System’s mission, policies, procedures, and the scope of the position. Technicians work under the direction and supervision of Registered Nursing and perform delegated tasks for which they have demonstrated competency. Emergency Department positions provide specialized care to patients during emergency visits through discharge or hospitalization. Float positions may cover the Bend and Redmond hospitals and may be reassigned with minimal notice. The position does not directly supervise other caregivers. The role includes assisting with patient hygiene, transporting patients, stocking and maintaining the unit, observing at-risk patients, and documenting care. The ED Technician contributes to a safe, healing, and respectful care environment, follows regulatory and organizational requirements, and provides timely, accurate, and compassionate service. This is a regular, non-exempt, full-time position with a 36-hour weekly schedule on the first shift (days).

Requirements

High school diploma or GED equivalent.
Willingness to take additional courses as required for the position.
AHA Basic Life Support for Healthcare Provider certification.
Current EMT, CNA1, CNA2, MA, or Paramedic licensure/certification; alternatively, candidates without one of these active credentials must have one year of experience in a direct clinical patient-care environment, or be an RN student who has completed the first quarter or semester of nursing school.
Ability to wear the Personal Protective Equipment required to perform the job safely.
Excellent communication skills and ability to interact with a diverse population and represent the organization professionally.
Ability to multitask and work independently.
Attention to detail, teamwork, collaboration, and strong organizational, written and oral communication, and customer service skills, including in a stressful, fast-paced environment.
Demonstrated ability and experience using computer applications, electronic medical record systems, and MS Office.

Nice To Haves

Completion of an EMT, CNA1, CNA2, MA, or Paramedic training program, or RN students’ completion of the first quarter or semester of nursing school.
Current licensure or certification as an EMT-Basic, EMT-Intermediate, EMT-Paramedic, or CNA.
Current licensure or certification as an EMT, CNA1, CNA2, MA, or Paramedic and one year of direct patient-care experience.
Previous experience working with the public, problem solving, and community agencies and resources.

Responsibilities

Recognize, report, and record observations and care provided.
Provide unlicensed assistive care under the direction and supervision of Registered Nursing and perform delegated tasks for which competency has been demonstrated.
Provide patient hygiene as needed.
Stock the unit, transport patients, and help keep the unit clean and uncluttered.
Serve as a continuous patient observer or clinical sitter for at-risk patient populations, intervene within the scope of training, and escalate concerns to the RN.
Participate in maintaining department regulatory requirements.
Clean equipment, identify maintenance needs when appropriate, and ensure rental equipment is returned to its owner.
Help create a healing environment and intentional relationships that support patients and caregivers.
Respond therapeutically and compassionately to patient needs, including introducing oneself, explaining one’s role, asking the patient’s preferred name, listening, and communicating appropriately.
Provide and maintain a safe environment for caregivers, patients, and guests.
Document patient care in compliance with hospital policies, procedures, and regulatory requirements.
Support the organization’s vision, mission, and values, and promote continuous improvement using Lean principles.
Maintain professionalism and confidentiality, comply with applicable laws and policies, report suspected violations, and cooperate with organizational investigations.
Deliver timely, efficient, accurate customer service and patient care.
Perform additional duties of similar complexity as required or assigned.