ED Patient Registration Rep

Baystate Health • Springfield, MA

2d • Onsite

About The Position

Baystate Health is seeking an ED Registration Representative to join the Emergency Department Registration team at Baystate Medical Center in Springfield, Massachusetts. The role supports patients arriving in the Emergency Department by collecting accurate demographic and insurance information, facilitating registration, and helping ensure patient safety and appropriate reimbursement. It works closely with patients, clinical staff, insurance carriers, Medical Records, and other hospital personnel in a fast-paced, high-stress environment. The representative provides compassionate, professional service to patients and families during challenging moments.

This is a part-time evening position with six-hour shifts from 5:00 PM to 11:00 PM, four days per week. The schedule includes every other weekend and every other holiday. Employees must be able to manage scheduling changes and arrange coverage for missed shifts.

Requirements

• Customer service experience.
• Ability to communicate effectively, verbally and in writing, with patients, coworkers, and clinical partners.
• Ability to obtain and accurately document patient demographic and insurance information in a fast-paced, high-stress environment.
• Ability to analyze insurance information and explain patient financial responsibility.
• Ability to maintain a calm, compassionate, and professional demeanor during emotionally challenging or potentially dangerous situations.
• Ability to follow established policies, procedures, and workflows while maintaining accuracy and quality standards.
• Ability to demonstrate proper donning and doffing of PPE and knowledge of basic infection control principles.
• Certified Medical Terminology must be obtained upon hire.
• GED or HiSET.

Nice To Haves

• Previous experience in patient registration.
• Bilingual communication skills.

Responsibilities

• Interview patients and collect accurate demographic and insurance information while maintaining professionalism and compassion in a fast-paced Emergency Department environment.
• Obtain required patient signatures, verify insurance information, and analyze coverage to determine and explain patient financial responsibility.
• Request and collect predetermined patient responsibility payments through an online payment portal and offer payment plan options when appropriate.
• Complete FirstNet account discharges, transfers, and status changes, as well as morning and afternoon preadmissions within designated timeframes and surgical late discharges.
• Follow Emergency Department policies and procedures for trauma registration, JDoe registration, burn reporting, animal bite reporting, Weapons Related Injury Surveillance System (WRISS), and Sexual Assault Nurse Examiner (SANE) procedures.
• Communicate effectively with patients, coworkers, and clinical partners to resolve issues, support patient safety, and identify opportunities for process improvement.
• Initiate emergency code procedures through overhead paging when necessary and demonstrate proper PPE use and knowledge of infection control practices.
• Complete required departmental training, orientation, competency assessments, mentor sign-off, and the Compassionate Connections Program.
• Maintain a minimum 90% QA pass rate in overall account reviews, MSP, and RQA alerts.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED