Ecosystem Trainer (Makueni, Kenya)

Tiko

7d

About The Position

Tiko is an African nonprofit working to improve healthcare access for adolescent girls by building local health ecosystems that provide stigma-free, no-cost, quality-assured services. Its platform connects community-based organizations, health clinics, and retail partners to enable referrals, verify service delivery, facilitate payments, and generate real-time data.

The Makueni-based Ecosystem Trainer works with actors across Tiko ecosystems to ensure they understand and can use the platform and its offers. The role includes onboarding and training clinics, providers, and retailers; tracking whether platform actors have enough trained people; explaining new offers and how to access them; and identifying, preventing, reporting, and mitigating fraud and breaches of Tiko’s standards and policies.

The role requires a person based in Makueni, Kenya, with experience in community development and sexual and reproductive health programs, training facilitation, and learning-program development. The position offers a gross monthly salary of Ksh178,000–Ksh220,000, with final pay determined by experience and alignment with future colleagues.

Requirements

• Must be based in Makueni, Kenya.
• At least 4 years of experience in community development and public health programs, specifically SRH.
• More than 3 years of experience facilitating training or training of trainers (ToT).
• Proven experience developing learning programmes.
• Degree in Social Science, Public Health, Community Development, or a related field is preferred.
• Approachable and able to work well in a team.
• Fluent in English and Swahili; both are mandatory.
• Tech-savvy and proficient with mobile devices, messaging, and applications.
• Strong interpersonal skills and ability to lead a team.
• Problem-solving ability and capacity to innovate and improve how work is done.

Nice To Haves

• Experience with Salesforce.

Responsibilities

• Train new clinics, providers, and retailers when they are onboarded onto the platform, covering how Tiko works, their role in the ecosystem, standard operating procedures, the code of conduct, and other applicable policies.
• Track the inventory of actors on the platform and ensure each actor has a sufficient number of people trained on Tiko at all times.
• Inform actors about new platform offers and train them on how to access and use those offers.
• Identify, prevent, respond to, and mitigate fraud across the ecosystems in which the role works.
• Flag and report suspicious activity and breaches of the code of conduct or standard operating procedures.
• Work with actors across Tiko ecosystems to ensure they are knowledgeable about the platform and its offers.

Benefits

• Medical insurance with Old Mutual Insurance.
• Provident fund, with Tiko paying 4% of gross salary.
• Accident insurance with Absa Life Assurance.
• Commuting allowance of Ksh. 2,000 per month.
• Airtime/internet for work purposes of Ksh. 4,000 per month.
• Personal development budget of €500 per year.
• Unlimited holiday days, coordinated with the team.
• Opportunity to shape a growing, impactful product and influence how the organization works.
• A culture built on trust, without unnecessary rules or micromanagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level