Ecosystem Coordinator (Makueni, Kenya)

Tiko

7d

About The Position

Tiko is hiring a Makueni-based Ecosystem Coordinator to work with actors across Tiko ecosystems, helping resolve first-line non-technical questions and issues. The coordinator and their team will also visit ecosystems across the county for regular in-person checkups. The role includes responding to actors through phone, internet, and other channels, solving issues within the role’s capabilities and escalating others to the appropriate internal team. The coordinator will check that branding is correctly implemented, support actors with compliance issues, coordinate activities with other field teams, and identify, prevent, report, and mitigate fraud or suspected breaches of the code of conduct and standard operating procedures. The role also involves mapping and setting up new Tiko ecosystems and finding and contracting new actors.

Tiko is an African nonprofit working to improve healthcare access and strengthen the potential and resilience of adolescent girls. Its local health ecosystems connect community-based organizations and peer mobilisers, public and private clinics, and retail partners. Tiko supports its partners through capacity building, training, clinic quality improvement, performance-based compensation, and a technology platform for referrals, service verification, payments, and real-time data. Tiko operates in six African countries and has more than 250 colleagues globally.

The successful candidate is currently based in Makueni, is tech-savvy and proficient with mobile devices, messaging, and applications, and has strong interpersonal and teamwork skills. They are a problem solver who can innovate and improve working practices. A degree or relevant experience in a similar field is required, along with experience in Mental Health, HIV, and Sexual Reproductive Health programming and 3–4 years of experience in a similar area. English fluency is mandatory. Salesforce experience is a plus.

The gross monthly salary range is Ksh205,000–Ksh250,000, with the final amount determined by experience and alignment with future colleagues. Benefits include medical and accident insurance, a provident fund contribution, commuting and work airtime/internet allowances, an annual personal development budget, and unlimited holiday days coordinated with the team.

Requirements

• Must currently be based in Makueni.
• A degree or relevant working experience in a similar field.
• Experience in Mental Health, HIV, and Sexual Reproductive Health (SRH) programming, in clinical or program settings.
• 3–4 years of working experience in a similar area.
• Fluent in English.
• Tech-savvy and proficient in mobile devices, messaging, and applications.
• Strong interpersonal skills and ability to work well in a team.
• Problem-solving ability and capacity to innovate and improve how work is done.
• Approachable and able to work well in a team.

Nice To Haves

• Salesforce experience.

Responsibilities

• Respond to questions from actors across ecosystems by phone, internet, and other channels.
• Resolve issues within the coordinator’s capabilities and escalate other issues to the appropriate internal team.
• Visit ecosystems across the county with the team for regular in-person checkups with actors.
• Ensure branding is correctly implemented at each actor and support actors with compliance issues.
• Coordinate activities with other field teams to support smooth and effective work.
• Identify, prevent, respond to, and mitigate fraud in the ecosystems covered.
• Flag and report suspicious activity or breaches of the code of conduct and standard operating procedures.
• Map and set up new Tiko ecosystems.
• Find and contract new actors.

Benefits

• Medical insurance with Old Mutual Insurance.
• Provident fund, with 4% of gross salary paid by Tiko.
• Accident insurance with Absa Life Assurance.
• Commuting allowance of Ksh.2000 per month.
• Airtime/internet for work purposes of Ksh.4000 per month.
• Personal development budget of €500 per year.
• Unlimited holiday days, coordinated with the team.
• Opportunity to shape a growing, impactful product and influence how the organization works.
• A culture built on trust, without unnecessary rules or micromanagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed