Economic Benefits Supervisor

El Paso County•El Paso, CO

3d•Hybrid

About The Position

The El Paso County Department of Human Services is hiring an Economic Benefits Supervisor for its Adult, Family, and Economic Services (AFES) Division. The supervisor leads teams and supports daily operations to ensure benefit services are delivered accurately, promptly, and with a focus on customer service. Assignments may involve programs such as Health First Colorado (formerly Medicaid), the Colorado Child Care Assistance Program (CCCAP), SNAP, Colorado Works, Adult Financial, and Long-Term Care. Specific assignments will depend on organizational needs, and this recruitment may be used to fill multiple vacancies. The role includes coaching and developing employees, overseeing unit operations, tracking performance and timeliness, analyzing data, resolving challenges, and improving business processes. The supervisor helps foster accountability, teamwork, continuous improvement, and employee engagement, and may collaborate with leadership and community partners. Regular in-person presence is an essential job function. The anticipated schedule is Monday through Friday, 8 a.m. to 5 p.m.; a hybrid schedule may be available after successful completion of the initial evaluation period, subject to change. Duties are primarily performed in a high-volume office and remote-work environment, depending on business needs. Some travel within the community may be required, and the position may involve exposure to clients in stressful situations. Evening and weekend hours may be required. Employment is subject to the county’s Personnel Policies Manual. Additional background checks may be required, including a Government Program Fraud check and a Child Welfare Abuse & Neglect database (TRAILS) check. A conditional post-offer background investigation, motor vehicle record check, and drug screen are required.

Requirements

High school diploma or equivalent education.
Three years of human services-related experience, including knowledge of eligibility determination or Department of Human Services programs, resources, and policies and procedures.
An associate’s degree in a related field may substitute for one year of required experience; a bachelor’s degree in a related field may substitute for two years.
Knowledge of public assistance rules, regulations, and procedures.
Knowledge of community assistance resources and agencies.
Ability to obtain and maintain state database access for assigned programs, such as CBMS or CHATS.
Ability to lead and train others and objectively review their performance.
Ability to communicate and work effectively with coworkers, clients, other agencies, and the public.
Ability to provide excellent customer service.
Ability to plan, schedule, and organize efficiently.
Ability to assess situations, make prudent decisions, and apply conflict-resolution and problem-solving skills.
Ability to use standard office equipment, including a computer, fax machine, copier, and telephone.
Maintain regular and punctual attendance.
Possess and maintain a valid driver’s license.
Pass a conditional post-offer background investigation, motor vehicle record check, and drug screen.

Nice To Haves

Two years of experience with CBMS.
One year of supervisory or leadership experience.
Calendar management experience.
Microsoft 365 Suite experience.
Q-Flow experience.

Responsibilities

Communicate the mission of the El Paso County Department of Human Services.
Interpret, communicate, and implement rules, policies, procedures, and regulations for assigned programs.
Recommend policy and procedure updates to senior-level staff and implement changes to business practices.
Supervise the daily operations of assigned units and provide staff with guidance, training, mentorship, and feedback.
Conduct performance evaluations, motivate employees, and participate in hiring and disciplinary processes.
Monitor and evaluate the quality and quantity of unit work against established standards.
Respond to error cases identified by Quality Assurance and other audits.
Coordinate and participate in Management Evaluation reviews.
Use data and reports to meet program guidelines and expectations and identify opportunities for improvement.
Ensure program efforts support or exceed Colorado Department of Human Services C-Stat Program goals.
Prepare, design, and implement unit improvement plans.
Monitor and track timeliness within the unit, division, and agency.
Monitor and ensure preparation for local and state appeals.
Resolve problems between employees and clients, respond to client complaints and concerns, and conduct County dispute resolutions.
Provide local presentations about DHS services and programs as assigned and potentially serve as a community liaison.
Participate in internal and external committees as a department representative.
Delegate and oversee special projects and activities.
Perform other duties as required.