Economic Benefits Trainer
About The Position
Economic Services provides Food and Nutrition Services (FNS), Family and Children’s Medicaid (FCMA), Adult Medicaid (AMA), Work First (WF), and Child Care Subsidy (CCS). The Economic Benefits Trainer designs, develops, and provides training for new hires and experienced Economic Services staff, and participates in analyzing, designing, developing, and facilitating training using best practices. The primary program focus is Adult Medicaid (AMA), including Private Living Arrangement (PLA), Long Term Care (LTC), and Special Assistance (SA), with other program areas as departmental needs arise. The Staff Trainer reports directly to the Program and Staff Development (PSD) Supervisor. The role delivers training on benefit-program policy, technical navigation, communication, customer service, coaching, and team building. It develops and maintains curricula, administers assessments, evaluates training programs and learning formats, monitors staff learning and implementation needs, and supports staff in addressing training deficiencies. The trainer also provides regular progress updates to supervisors and program management.
Requirements
- Bachelor's degree; equivalent education and experience are accepted.
- Three years of job-related experience; equivalent education and experience are accepted.
- Ability to develop and deliver presentations, training, and ideas to individuals or groups.
- Ability to facilitate groups.
- Strong interpersonal and human-relations skills.
- Strong analytical and creative problem-solving skills.
- Ability to identify problems, determine possible solutions, and actively work to resolve issues.
- Excellent written and verbal communication skills, including conveying information so the message is understood.
- Ability to listen and respond appropriately to information from others.
- Knowledge of adult learning, instructional design, and curriculum development techniques.
- Ability to instruct and train employees, students, faculty, and/or other clients by providing information about procedures, practices, and/or equipment operation.
- Knowledge of leadership, management, and organizational development; assessment protocols; and change-management strategies and processes.
- Ability to motivate and coach individuals.
- Ability to maintain a high level of confidentiality.
- Ability to work independently and as part of a team.
- Ability to develop and maintain effective relationships that encourage communication and teamwork.
- Ability to build and maintain collaborative working relationships with coworkers to achieve work-unit goals.
- Ability to organize and prioritize duties.
- Ability to remain flexible amid changing and sometimes opposing demands.
- Ability to operate a personal computer and use Microsoft Office products, internet browsers, and web-based systems.
- Ability to maintain social, ethical, and organizational norms and adhere to codes of conduct and ethical principles.
Nice To Haves
- Three years of experience working within Adult Medicaid (AMA) programs in a State or County Department of Economic Self-Sufficiency.
- Experience training adults using adult learning theories and practices.
- A bachelor's degree or higher in a field related to the position.
Responsibilities
- Deliver training on Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building.
- Design, develop, deliver, and administer tests, quizzes, and exams.
- Evaluate training programs, including online courses, self-study, and blended learning opportunities, for caseworkers, supervisors, and managerial staff.
- Compose a training schedule and facilitate engaging learning that supports transfer of learning.
- Develop and update curricula to address identified training needs across benefit program areas.
- Ensure program training aligns with Federal and State policies and follows county policies.
- Monitor staff learning, comfort, implementation, and operational needs.
- Write and communicate weekly individual status updates to supervisors and the program manager.
- Meet with staff to plan appropriate actions to improve individual training deficiencies.
- Communicate individual pathway progress reports to supervisors at the conclusion of training.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
