Economic Assistance Benefits Specialist

the South Dakota State Government•Sioux Falls, SD

1d•Onsite

About The Position

The Economic Assistance Benefits Specialist assesses and analyzes the life circumstances and financial capabilities of low-income individuals and families to provide assistance and services. The role includes interviewing and counseling clients, identifying available resources, obtaining records, verifying collateral information, and determining eligibility for multiple social service programs. The specialist responds to public inquiries about social services and benefits and interprets applicable rules, regulations, and policies to ensure benefits and services are provided appropriately and promptly, supporting individuals’ basic self-sufficiency. The Department of Social Services seeks a motivated, compassionate, dependable, and organized person who is committed to public service and to working cooperatively with others. The position is located in Sioux Falls, South Dakota, within the Division of Economic Assistance. The listed pay is $24.77 per hour, depending on qualifications.

Requirements

Entry-level knowledge and abilities may be acquired through any combination of training and/or experience that enables the incumbent to possess the required knowledge, skills, and abilities.
Communicate effectively and efficiently.
Plan and organize work activities, adjust to multiple demands, and prioritize tasks to complete assignments and meet deadlines.
Demonstrate compassion, respect, courtesy, and tact when interacting with others.
Display confidence and innovation despite adversity.
Understand concepts related to client confidentiality.
Comprehend, interpret, and apply policies, procedures, laws, and regulations.
Prepare clear and concise documentation, reports, and correspondence.
Take initiative with minimal supervision.
Demonstrate a strong work ethic and critical-thinking and problem-solving abilities.
Verify identity and eligibility to work in the United States and complete Form I-9 upon hire.

Nice To Haves

A bachelor's degree in social science, behavioral science, another human service-related field, business administration, public administration, education, or public health.
Experience in health care administration, finance, accounting, or insurance.
Experience serving the public and commitment to completing assignments and goals.

Responsibilities

Assess and analyze clients’ life circumstances and financial capabilities to provide assistance and services.
Interview and counsel individuals and identify available resources.
Obtain records, verify collateral information, and determine eligibility for multiple social service programs.
Respond to public inquiries regarding social services and benefits.
Interpret rules, regulations, and policies to ensure appropriate benefits and services are provided effectively and promptly.
Prepare clear and concise documentation, reports, and correspondence reflecting relevant facts.
Plan and organize work, prioritize tasks, and meet schedules and deadlines.
Establish and maintain effective, collaborative working relationships with stakeholders.