Economic Support Specialist

Rusk, County of • Rusk County Government Center, WI

1d

About The Position

The Economic Support Specialist provides information about and determines eligibility for Medicaid, Medicaid Savings Programs, Long-term Care, Community Waivers, Child Care, Caretaker Supplement, Badger Care, W-2, and Food Share for Rusk County residents and residents served by the Northern Consortium, a group of twelve northern Wisconsin counties that share caseload and call center responsibilities. The position interprets and applies changing federal and state laws, regulations, policies, and procedures to individual cases. It interviews clients, gathers and verifies information, communicates with outside entities, and checks secure databases. This position is contingent on funding through the Northern Income Maintenance Consortium.

Requirements

• High school education or equivalent.
• Ability to successfully complete new worker training provided.
• Effective oral and written communication skills.
• Attention to detail.
• Ability to collect, analyze, and interpret information to resolve case questions.
• Ability to de-escalate calls.

Nice To Haves

• Previous experience in customer assistance.

Responsibilities

• Determine public assistance benefits through in-person interviews, phone calls, or electronic applications in compliance with regulations and deadlines.
• Answer calls in a call center and interview customers to gather and evaluate financial and non-financial eligibility information.
• Perform case management, including answering questions, providing status updates, processing changes and verifications, troubleshooting, and responding to emergency needs.
• Provide accurate and timely benefit determinations and notifications.
• Handle multilingual calls through interpreter services.
• Exercise judgment and maintain strict confidentiality of case information.
• Evaluate customer health and safety needs related to food insecurity or emergent health care benefits.
• Research, interpret, and apply federal, state, and local eligibility policies and applicants’ legal rights and responsibilities.
• Work with agencies and local support services to identify appropriate benefits and services and make referrals.
• Authorize monetary benefits in accordance with applicable guidelines.
• Attend and maintain ongoing training on regulatory changes and technical advancements.
• Administer drug testing to customers according to policy.
• Research Quest Food Share card eligibility and administer cards according to policy.
• Perform other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED