Casual Economic Support Specialist (HHS)

Walworth County•Elkhorn, WI

About The Position

As part of the Moraine Lakes Consortium and an agent of the Moraine Lakes Call Center, the Economic Support Specialist determines initial and ongoing eligibility for Medical Assistance, BadgerCare Plus, Food Share (SNAP), Child Care, Caretaker Supplement, and other economic support services. The role provides customer service, conducts intake and renewal interviews by phone or in person, explains program requirements and consumer rights and responsibilities, and processes case information in CARES and other state and local systems. The position maintains electronic case documentation and confidentiality under HIPAA, applies federal and state program policies, meets agency, consortium, and state performance benchmarks, and connects consumers with additional community resources. Applicants must have worked as an Economic Support Specialist for at least two years and have retired or left the position no more than one year ago. Hours are flexible based on applicant availability. Remote work is available after performance requirements are met.

Requirements

Must have worked as an Economic Support Specialist for at least two years and have retired or left the position no more than one year ago.
High school education plus two additional years of formal preparation.
Two to three years of relevant experience.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Valid driver's license.
Proof of minimum liability auto insurance coverage.
Ability to work independently, adapt to changing demands, and contribute positively as a team member.
Must be organized, dependable, accurate, and adhere to professional ethics and standards.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Provide customer service, answer consumer questions, and explain program and eligibility requirements.
Conduct intake and renewal interviews by phone or in person to collect information for eligibility determinations.
Inform consumers of their rights and responsibilities, including applicable change-reporting requirements.
Distribute designated forms and publications as required by the State.
Communicate verbally and in writing with customers who have varied reading, writing, and speaking abilities.
Enter consumer data into CARES and other state and local computer systems for initial and ongoing casework, applying policy correctly and ensuring accurate benefits.
Maintain written documentation in electronic case files and computer systems as required by program guidelines.
Maintain confidentiality in accordance with HIPAA requirements.
Meet agency, consortium, and state performance requirements and contract benchmarks for timely case processing, FoodShare error rates, call center wait times, and speed of answer.
Interpret complex policies, procedure manuals, and legal, medical, and financial documents, and communicate with other professionals.
Maintain knowledge of federal and state rules, policies, and procedures for Income Maintenance programs.
Follow agency procedures regarding error-prone profiles, front-end verification, and fraud investigation.
Refer consumers to available resources, including the Federally Facilitated Marketplace, social workers, homeless prevention services, food pantries, community health nurses, and mental health professionals.
Participate in required internal meetings, training workshops, and seminars.
Demonstrate commitment to county safety and risk management efforts.