eCommerce Operations Manager - Southwest Market

Albertsons Companies•Phoenix, AZ

1d•Onsite

About The Position

Albertsons Companies is one of the largest food and drug retailers with over 2,300 stores and a strong presence in the grocery eCommerce business for over 15 years. As the industry undergoes significant changes driven by customer behavior, Albertsons Companies is making substantial investments in enhancing its digital capabilities. This role is a field management opening within the eCommerce Department, specifically overseeing Operations in the Southwest Division.

Requirements

Bachelor's degree in related field or commensurate experience.
2 - 5 years' experience managing a team of associates.
Ability to lead and motivate a diverse team of associates.
Ability to deal with complex situations.
Financial acumen - delivering sales growth and expense control.
Ability to manage multiple tasks simultaneously.
Analytical orientation.
Strong customer focus.
Strong written and oral communication skills.
Strong training and coaching skills.
Strong influencing skills.

Responsibilities

Achieve P&L results and operational metric goals in stores across the division.
Manage In-store eCommerce Department Managers and Supervisors in day-to-day operations to achieve their key metrics of on time tilling, picks per hour, out of stocks, on time pick up including handoff of orders to third party logistics partners.
Responsible for monitoring on time delivery by 3PL third party logistics partners to ensure seamless shopping experience for our customers.
Identify capability and address gaps with third party logistics partners to improve service.
Maintain continuous dialogue with third party logistics partners to address and resolve claims and complaints received involving customer delivery experiences.
Lead the field teams through expansion, business and environment changes as needed.
Review eCommerce goals, metrics and performance with District Managers and Store Personnel on a regular basis and partner in growing the eCommerce business and overcoming roadblocks for growth.
Work with Division Director of eCommerce on launching innovative strategies and programs for eCommerce.
Recommend store consolidations and/or openings as required by growth or need.
Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
Drive a culture of exceptional customer service within the frontline eCommerce staff.
Ensure operational compliance with eCommerce policies and procedures.