Ecommerce Operations Support

MEYER DISTRIBUTING INC • Jasper, IN

3h

About The Position

Meyer Distributing is hiring an Ecommerce Operations Support professional to support its growing online business across customer service, product support, returns, logistics, and owned brands. The role helps customers with orders and product questions, researches product details, troubleshoots issues, coordinates resolutions, and works with vendors, carriers, warehouses, and internal teams. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Pay is hourly and based on experience.

Requirements

• Bachelor's degree or equivalent experience.
• Strong communication and customer service skills.
• Excellent problem-solving and research abilities.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience with ecommerce, logistics, returns, or product support.

Responsibilities

• Assist customers with orders, shipping, returns, warranties, and product questions.
• Research product specifications, compatibility, installation requirements, and replacement parts.
• Troubleshoot product issues and help find solutions.
• Coordinate returns, replacements, refunds, and warranty claims.
• Work with vendors, carriers, warehouses, and internal teams to resolve issues quickly.
• Track support tickets and maintain accurate records.
• Identify recurring issues and opportunities to improve the customer experience.

Benefits

• Medical insurance with HSA option
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) with company match
• Paid holidays
• Paid vacation and personal time
• Paid orientation and training
• Employee discount
• Cell phone discounts
• Rental car discounts
• Advancement opportunities

What This Job Offers

• Job Type: Full-time