eCommerce Operations Intern (2027 Semester 1) - Generation H

Hermès • New York, NY

6d • Onsite

About The Position

The eCommerce Operations Intern joins Hermès’ eCommerce Operations team, which works with stakeholders to optimize the digital platform, including order flow and the omnichannel interface. The intern supports order monitoring, reporting and dashboard development, omnichannel services, product-personalization documentation, inventory publishing, and client communications. The intern also develops an individual project aligned with their interests and professional development while contributing to improvements in business practices.

The Generation H internship program provides real-world professional experience alongside academic studies. Interns participate in a guest-speaker series, work with a mentor for feedback and coaching, network with stakeholders, and collaborate on a capstone project. This five-month internship is scheduled for January 11, 2027 through June 28, 2027. It is in person at Hermès’ U.S. corporate headquarters in New York City and may be full-time or part-time to accommodate an academic schedule. Interns are paid $20.00 per hour. Full-time schedules are 37.5 hours per week; part-time schedules are more than 15 and fewer than 35 hours per week.

Requirements

• Excellent written and verbal communication skills and a polite, professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• Solid knowledge of Microsoft Office and PowerPoint.
• Ability to work regularly in person at a Company-designated work location; in-person work is an essential function of the position.
• Must be able to work during the five-month program period.

Nice To Haves

• Previous operations and/or customer service experience is helpful.

Responsibilities

• Assist with order monitoring.
• Work with the Manager of e-Commerce Operations to compile ideas for developing a dashboard to analyze key order-flow metrics.
• Audit and update omnichannel services, including Store Locator and Product Locator.
• Maintain documentation on product personalization and track made-to-order items.
• Follow up on inventory publishing and unpublishing in support of cross-functional e-Merchandising.
• Regularly review client communications in FAQs, report updates to the web-contribution team, and follow those updates through to completion.
• Brainstorm, develop, and deliver an individual project aligned with personal passions and professional development and aimed at enhancing existing business practices.
• Perform other duties assigned by the Manager.

Benefits

• Mentorship with feedback and coaching to support professional skills development.
• Learning-focused guest-speaker series offering exposure to various company teams.
• Opportunities to network with stakeholders and collaborate on a capstone Generation H project.
• Paid hourly rate of $20.00.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed