eCommerce Operations Intern (2027 Semester 1) - Generation H

Hermes • New York City, NY

6d • Onsite

About The Position

The eCommerce Operations Intern joins Hermès’ Hermes.com team, which oversees the content and business aspects of the eCommerce platform. The eCommerce Operations team works with multiple stakeholders to optimize the digital platform, including order flow and the omnichannel interface.

This five-month Generation H internship is scheduled from January 11, 2027, through June 28, 2027. It is based in person at Hermès’ US corporate headquarters in New York City and may be full-time or part-time to accommodate the intern’s academic schedule. Full-time interns work 37.5 hours per week; part-time interns work more than 15 but fewer than 35 hours per week. The hourly pay rate is $20.00.

The intern will support eCommerce operations, order monitoring, omnichannel services, product personalization and made-to-order tracking, inventory publishing, client communications, and e-Merchandising. The role also includes developing and delivering an individual project aligned with the intern’s interests and professional development. Interns participate in a guest-speaker series, receive mentorship and coaching, network with stakeholders, and collaborate on a Generation H capstone project.

Requirements

• Excellent written and verbal communication skills.
• Polite and professional phone manner.
• Proven ability to multitask.
• High level of attention to detail.
• Solid knowledge of Microsoft Office and PowerPoint.
• Ability to work in person at a company-designated work location, with or without reasonable accommodations.
• Ability to work during the full five-month program period.

Nice To Haves

• Previous operations and/or customer service experience.

Responsibilities

• Assist with order monitoring.
• Work with the Manager of e-Commerce Operations to compile ideas for developing a dashboard to analyze key order-flow metrics.
• Audit and update omnichannel services, including Store Locator and Product Locator.
• Maintain documentation on product personalization and track made-to-order items.
• Follow up on inventory publishing and unpublishing for cross-functional e-Merchandising support.
• Regularly review client communications shared in FAQs.
• Report updates to the web-contribution team and follow them through to completion.
• Brainstorm, develop, and deliver an individual project aligned with personal interests, professional development goals, and improvements to existing business practices.
• Perform other duties assigned by the Manager.

Benefits

• Paid hourly rate of $20.00.
• Mentor providing feedback and coaching for professional skills development.
• Learning-focused guest-speaker series with exposure to various company teams.
• Opportunities to network with stakeholders and collaborate on a capstone project.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed