eCommerce Operations Analyst

Lunds & Byerlys•Edina, MN

17h•$60,000 - $83,000•Onsite

About The Position

The eCommerce Operations Analyst analyzes consumer, market, and customer-specific data to make business-building recommendations to category management and store teams. The role also assists in developing location-specific objectives to support operating objectives and standards. The analyst partners with the eCommerce Operations Manager to monitor online shopper KPIs, improve shopping processes, support third-party partner relationships and sales, and provide operational assistance to stores. The position analyzes online performance, recommends opportunities to improve sales and profitability, maintains reports and dashboards, and works with marketing on eCommerce strategies. It also develops training and standard operating procedures, provides on-call support, and troubleshoots store-level issues involving fulfillment, pickup and delivery, customer service, payment processing, and technology systems. This is a full-time position working five days a week onsite at the company's corporate office in downtown Edina. The starting salary range is $60,000–$83,000 per year.

Requirements

Bachelor’s degree in business or equivalent experience.
Three or more years of experience in an eCommerce analytics or operational role.
Demonstrated ability to analyze data, formulate recommendations, develop presentations, and present action plans to customers to achieve desired business results.
Service-oriented, with a high-energy, positive, and friendly demeanor.
Advanced analytical skills using PC-based applications, including Outlook, Excel, and Word.
Ability to respond to changing priorities and coordinate multiple projects.
Ability to work in a fast-paced, team-oriented environment.
Excellent customer service, personal, and interpersonal skills.
Sound project management, problem-solving, judgment, and decision-making abilities.
Advanced working knowledge of resources and tools required to complete and present category-development-related projects.
Ability to read, write, speak, and comprehend English.
Expected employee competencies include Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, and Values Differences.

Nice To Haves

Familiarity with Snowflake, MicroStrategy, Power BI, SQL, and Google Analytics.

Responsibilities

Partner with the eCommerce Operations Manager to set and monitor online shopper KPIs, ensure targets are achieved, and provide training as needed.
Ensure stores have the proper working equipment needed for success.
Optimize shopping processes to improve efficiency, including offered time slots and picking processes and methods.
Assist in maintaining relationships with third-party partners and ensure successful representation of the Lunds & Byerlys brand.
Drive third-party partner sales by ensuring product catalog information is accurate and sharing sales and promotion information.
Incorporate company and customer objectives and strategies into actionable, fact-based recommendations.
Analyze online performance routinely, identify opportunities to improve sales and profitability, and recommend decisions aligned with consumer trends and organizational goals.
Maintain reports and dashboards.
Partner with marketing on eCommerce strategies to boost sales.
Develop training, standard operating procedures, and troubleshooting guidance for software updates and adjustments.
Provide on-call support for retail processes and procedures.
Provide operational support to multiple store locations by troubleshooting day-to-day eCommerce issues involving order fulfillment, pickup and delivery, customer service, payment processing, and technology systems.
Serve as a point of contact for store-level eCommerce issues, provide timely guidance, coordinate resources, and escalate complex or recurring issues to appropriate internal teams or external vendors.