eCommerce Operations Analyst AO7177414

BTI Solutions•Englewood Cliffs, NJ

2d•Onsite

About The Position

The eCommerce Operations Analyst will be responsible for monitoring and managing daily fulfillment operations to ensure timely and accurate delivery of Samsung.com orders. This role involves analyzing order data across various systems to identify and resolve inaccuracies and risks, proactively managing exceptions, and maintaining an accurate view of the order pipeline. The analyst will collaborate cross-functionally with business, supply chain, customer support, and technical product teams to address issues related to customers, logistics, technology, and payments. A key aspect of the role is identifying customer pain points in the product delivery and installation process and driving improvements in processes and technical product development to enhance the customer experience. Additionally, the analyst will be responsible for developing and owning volume forecasts for logistics partners to aid in capacity planning and for measuring and developing key performance metrics to ensure operational excellence and identify improvement strategies.

Requirements

Bachelor’s degree required
4+ years relevant experience in fulfillment or eCommerce business operations
High volume eCommerce order management experience preferred

Nice To Haves

Experience with Alteryx & Tableau software is a strong advantage
Six Sigma certification preferred

Responsibilities

Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Samsung.com orders.
Analyze order data across Samsung and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
Develop & own volume forecasting for our logistics partners for capacity planning purposes.
Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.