eCommerce Operations Analyst AO7177414
About The Position
The eCommerce Operations Analyst will monitor and manage daily fulfillment operations, ensuring timely and accurate delivery of Samsung.com orders. This role involves analyzing order data across various systems to detect and resolve inaccuracies and risks, proactively managing exceptions, and maintaining an accurate view of the order pipeline. The analyst will collaborate cross-functionally with business, supply chain, customer support, and technical product teams to address issues related to customers, logistics, technology, and payments. A key responsibility is identifying customer pain points throughout the product delivery and installation process and driving improvements in processes and technical product development to enhance the customer experience. Additionally, the role includes developing and owning volume forecasts for logistics partners for capacity planning and measuring/developing key performance metrics to ensure operational excellence and identify improvement strategies.
Requirements
- Bachelor’s degree required
- 4+ years relevant experience in fulfillment or eCommerce business operations
- High volume eCommerce order management experience preferred
Nice To Haves
- Experience with Alteryx & Tableau software is a strong advantage
- Six Sigma certification preferred
Responsibilities
- Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of Samsung.com orders.
- Analyze order data across Samsung and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
- Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
- Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance the customer experience.
- Develop & own volume forecasting for our logistics partners for capacity planning purposes.
- Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
Benefits
- Competitive compensation
- Comprehensive health and wellness offerings
- Opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
