ECommerce Administrator

TSRC INC•Ashland, VA

1d•Onsite

About The Position

The primary role of the ECommerce Administrator is to maintain all e-commerce ordering site functionality, including user setup, maintenance on existing users, and site catalog management. This position is responsible for processing all credit card transactions and electronic invoicing to customers. The administrator will also pass on feedback and suggestions from end-users to the appropriate internal teams, identify and suggest procedural improvements, and provide additional Help Desk support when needed. The role requires maintaining customer and end-user confidence by keeping information confidential and ensuring a safe and clean working environment by complying with policies, procedures, and regulations. The position may require working evening shifts, flexible schedules, after business hours, and weekends. Other duties and departmental projects may be assigned.

Requirements

Strong computer skills and the ability to troubleshoot and diagnose problems.
Familiarity with both PC and Mac hardware and operating systems.
Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
Knowledge and maintenance of printers and ability to manage print servers.
Experience with network repairs and analysis.
Education in computer repairs and how to troubleshoot problems.
Experience with Active Directory, DHCP, DNS, server roles and services.
Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
High School Diploma or GED required.
Minimum of 2 years technical education – Associates Degree required.
2+ years of experience working in a Help Desk environment.
2+ years administration of Microsoft O365 business applications in a Help Desk environment.
1yr+ Network LAN/WAN Experience: TCIP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools.
1yr+ Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables.
Good Customer Service Skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
Writing and Editing Skills to aid in writing and updating manuals.
Excellent presentation, listening, verbal, and written communication skills.
Able work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
Manage and organize time to meet objectives and deadlines.
Able to interact professionally with customers, vendor partners, and fellow employees.
Highly motivated to learn and grow - self-directed and proactive.
Reliable and responsive.
Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
Possess a positive attitude and sense of humor.
Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.

Nice To Haves

Previous experience in digital marketing or market place management.

Responsibilities

Maintain all e-commerce ordering site functionality.
Perform user setup and maintenance on existing users.
Manage site catalogs.
Process all credit card transactions and electronic invoicing to customers.
Pass on feedback or suggestions from end users to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Provide additional Help Desk support when needed.
Maintain customer and end user confidence and protect the company by keeping information confidential.
Maintain a safe and clean working environment by complying with policies, procedures, and regulations.
Perform other duties and departmental projects as assigned.