Ecommerce Data and Systems Administrator, Retail Operations

Cirrus • Alcoa, TN

4d • Hybrid

About The Position

As our Ecommerce Data & Systems Administrator for Retail Operations, you will be the engine behind our online growth. You’ll own the end-to-end management of our webstore content and retail data, ensuring a seamless experience for our customers and high-impact reporting to drive decision making. Acting as the vital link between IT, Finance, and Retail Operations, you won't just manage data, you’ll use it to support inventory optimization, expand SEO, execute marketing events and enhance the customer experience.

Requirements

• Bachelor’s degree in computer science, Business, or a related field (or equivalent hands-on experience).
• 4-7 years in Master Data Management (MDM), website administration, or business analysis.
• Proficiency with ERP platforms (D365 experience is a major plus; Epicor/Kinetic/Magento experience preferred).
• Expert-level Microsoft Office and Power Bi skills and a proven ability to translate complex data into actionable insights.
• A self-starter who can pivot between independent projects and team collaborations in a fast-paced environment.
• Willingness to travel overnight and work weekends for key industry events.

Nice To Haves

• D365 experience is a major plus
• Epicor/Kinetic/Magento experience preferred

Responsibilities

• Build and maintain high-quality product master data within D365 to ensure "one source of truth" across all sales channels.
• Manage the webstore’s layout, SEO, and functionality to increase traffic and maximize conversion rates as well enhance the customer user experience.
• Support end-to-end implementation, including system configuration, data migration, and cross-functional testing. Serve as SME for ERP and create and process enhancements.
• Serve as the technical lead for IT projects, bridging the gap between retail needs and system capabilities. Train the team for best practices and updates and troubleshoot irregularities.
• Develop KPIs and reporting tools to identify growth opportunities and drive continuous improvement. Support MRP development and inventory management across the business.
• Document and refine business processes to improve team consistency and streamline onboarding.
• Collaborate with vendors and internal stakeholders to stay ahead of software updates and industry trends.
• Provide technical troubleshooting for the retail team and offer IT support during live events.

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting after one year of employment.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level