eCommerce Account Administrator

Chuck Latham Associates•CO, CO

4d•Remote

About The Position

The eCommerce Account Administrator is responsible for maintaining the health, accuracy, and performance of the company’s product listings and marketplace accounts. This role focuses on product page execution, listing optimization, case management, and ongoing monitoring of Buy Box ownership and catalog integrity across key e-commerce platforms. This position plays a critical role in protecting revenue and ensuring consistent brand representation by proactively identifying issues, resolving platform-related challenges, and supporting merchandising and promotional activities. The ideal candidate is highly detail-oriented, proactive, and comfortable working within fast-paced, multi-channel e-commerce environments. This position is open to remote work and is part time, 20 hours per week.

Requirements

2+ years of experience in e-commerce or marketplace support
Hands-on experience with major e-commerce platforms including Amazon, Chewy and Walmart
Detail oriented mindset
Ability to manage multiple accounts, client calls, priorities and deadlines
Strong written communication skills

Nice To Haves

Walmart 1P/3P Experience
Chewy Experience
Agency Experience

Responsibilities

Set up, maintain, and optimize product listings across marketplaces (Amazon, Walmart, Chewy, etc.)
Ensure all listings follow platform best practices for titles, bullets, descriptions, images, digital assets, keywords and attributes
Organize and prepare digital brand assets for retailer use, including images, copy, descriptions, supporting marketing materials and price sheets
Collaborate cross-functionally to develop and refine product page content and brand listings
Proactively audit product listings, catalog health, and Buy Box status a minimum of 3x per week
Identify and resolve listing suppressions, content inaccuracies, catalog mismatches and duplications and compliance or policy flags
Monitor and optimize Buy Box ownership across SKUs
Document issues and implement corrective actions to maintain account health
Open, track, and manage cases through platforms including Amazon, Chewy and Walmart
Coordinate with internal teams to investigate and resolve issues including listings reinstatements, content disputes, brand authority, inventory or catalog discrepancies, and compliance related flags
Maintain detailed documentation and ensure timely resolution of all cases
Assist with core merchandising activities, including catalog setup and SKU creation, price maintenance and updates, and promotional setup and execution
Support product launches, updates, and lifecycle changes