Ecom & Marketplace Technical Operations Specialist

Nidecker Group•Truckee, CA

7d•$75,000 - $90,000•Hybrid

About The Position

We are looking for a detail-oriented and operationally driven individual to join our eCommerce & Marketplace team in Truckee, CA. This role sits at the intersection of inventory management, order operations, and systems coordination across our US and CA markets for all our Snowboard (Jones & ThirtyTwo) and our Skate brands (etnies, éS & Emerica).

Requirements

Hands-on experience working with Shopify (backoffice / merchant-side, not development)
Familiarity with an ERP system — NetSuite experience strongly preferred
Familiarity with Celigo and/or other integration
Strong understanding of eCommerce & Marketplace order flows, inventory management, and fulfillment operations
Comfortable reading and interpreting operational data, reports, and basic system logs
Experience with bug documentation and/or QA testing from a business/user perspective (no coding required)
Shopify Admin
NetSuite or equivalent ERP (read/report access level)
Celigo or other IPAAS tools
Javascript
Ticketing and project management tools (Jira, Linear, Notion, or equivalent)
Google Workspace or Microsoft 365
Slack (primary communication tool across EU and US teams)
Exceptional written communication — your written output is your primary interface with technical teams across time zones
High attention to detail and data accuracy
Strong organizational skills with the ability to manage multiple concurrent priorities
Comfortable working across time zones (EU morning / US Pacific time overlap required)
Proactive, autonomous, and solutions-oriented mindset
English fluency required — primary working language across all teams

Responsibilities

Serve as the first point of contact for any issue touching NetSuite, inventory sync, order statuses, SKU setup, fulfillment logic, promo configuration impact, refunds, or reporting discrepancies
Monitor Celigo and NetSuite execution logs and work with technical team to implement root cause fixes – some development knowledge may be required.
Gather facts, reproduce issues where possible, document them clearly, and coordinate resolution with the relevant technical owners
Investigate, document, and routes technical issues to key stakeholders; work with technical teams to execute root cause fixes
Ensure issues are tracked to resolution and that recurring problems are escalated for structural fixes
Maintain accurate stock visibility across both US and CA markets and ensure data consistency between Shopify and NetSuite
Build, monitor, and maintain inventory automations
Support the VP of Sales on buys through inventory analysis: review sell-through rates, weeks of cover, size depth, top-style availability, margin mix, broken size runs, and replenishment opportunities
Coordinate with the Supply Planner to ensure ECOM numbers are considered in the seasonal buy
Flag overstock and understock risks proactively and align US and Canadian stock availability with eCommerce & Marketplace demand signals
Own daily coordination, fulfillment partners, and returns teams.
Monitor order flow, cancellations, backorders, late shipments, return bottlenecks, and operational exceptions
Ensure eCommerce & Marketplace priorities and deadlines are clearly understood by all operational stakeholders in Truckee
Act as the local voice of eCommerce & Marketplace within the US operations team
Monitor all pricing accuracy and coordinate with team on promotions
Ensure inventory is available for specific launches
Own launch readiness checks across US and CA: product page completeness, stock visibility, pricing accuracy, and channel-specific brand representation
Coordinate with the EU Shopify team to ensure all site configurations are in place ahead of campaign go-lives
Validate that both the US and CA storefronts are aligned and ready before each launch
Test site changes before launch: validate checkout, cart, promo, shipping, and payment flows on both US and CA sites
Log bugs clearly (description, steps to reproduce, screenshots, environment, impact level) and prioritize based on business impact
Coordinate follow-up and resolution with technical owners on the EU Shopify team and/or the US ERP team as appropriate
Own UAT from the business side — this is functional and user-experience testing
Track operational eCommerce and Marketplace KPIs across orders and inventory
Identify recurring issues, perform root-cause analysis, and propose sustainable fixes
Document workflows, improve handoffs between teams, reduce manual work, and build better SOPs for eCommerce & Marketplace execution
Maintain a live operational dashboard or log to give full visibility to stakeholders across time zones
Manage Vendor Central purchase orders end-to-end: confirm POs, monitor acceptance deadlines, follow up on open orders, and coordinate with the warehouse to maximize fill rates and avoid chargebacks
Own shipping issue resolution — escalate delays and routing problems quickly, acting as the point of contact between the warehouse and Amazon to keep shipments on track and compliant with vendor guidelines
Maintain Amazon fulfillment addresses in NetSuite — add and update ship-to locations as they change to keep NetSuite aligned with Vendor Central
Ensure Amazon receives the right assortment and that orders in NetSuite reconcile with Vendor Central — flagging and resolving discrepancies in quantities, SKUs, and order statuses across both systems
Monitor Celigo for Amazon-related integration errors, follow up on failed flows, and coordinate with the technical team to resolve sync issues between Vendor Central and NetSuite