Marketplace Operations Associate

nitra•New York, NY

3d•Hybrid

About The Position

You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Marketplace Operations Associate to help build and scale the operating engine behind NitraMart, Nitra’s healthcare marketplace. This is a hands-on role for someone who thrives in fast-moving environments, has exceptional attention to detail, and enjoys solving complex operational problems. You will work cross-functionally to manage day-to-day marketplace operations, resolve issues across the customer and order journey, improve workflows, and use data to identify opportunities to make NitraMart more efficient and reliable. Your work will help build the processes and systems needed to scale the marketplace to thousands of healthcare practices.

Requirements

2–4 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
Exceptional attention to detail and the ability to manage multiple operational workstreams.
High ownership, urgency, and comfort operating in a fast-moving startup environment.
A builder mindset—you identify problems, develop practical solutions, and drive them through completion.
Strong communication skills and experience working cross-functionally.
Bachelor’s degree or equivalent experience.

Nice To Haves

Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.

Responsibilities

Own day-to-day NitraMart operations
Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
Identify operational problems and drive them through resolution quickly and accurately.
Deliver a great marketplace experience
Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
Turn data into action
Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
Build reporting and analyses that improve visibility into marketplace performance.
Build scalable processes
Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
Support marketplace growth
Help launch new vendors, products, and marketplace capabilities.
Work cross-functionally to execute initiatives that expand and improve NitraMart