Marketplace Operations Associate

nitra • Washington, DC

3d • Hybrid

About The Position

Nitra is seeking a Marketplace Operations Associate to join their team at a critical stage of growth as they scale through Series B. This role will help build and scale the operating engine behind NitraMart, Nitra’s healthcare marketplace. It is a hands-on position for someone who thrives in fast-moving environments, has exceptional attention to detail, and enjoys solving complex operational problems. The associate will work cross-functionally to manage day-to-day marketplace operations, resolve issues across the customer and order journey, improve workflows, and use data to identify opportunities to make NitraMart more efficient and reliable. The work will contribute to building the processes and systems needed to scale the marketplace to thousands of healthcare practices.

Requirements

• 2–4 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
• Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
• Exceptional attention to detail and the ability to manage multiple operational workstreams.
• High ownership, urgency, and comfort operating in a fast-moving startup environment.
• A builder mindset—you identify problems, develop practical solutions, and drive them through completion.
• Strong communication skills and experience working cross-functionally.
• Bachelor’s degree or equivalent experience.

Nice To Haves

• Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.
• SQL experience is a plus.

Responsibilities

• Own day-to-day NitraMart operations
• Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
• Identify operational problems and drive them through resolution quickly and accurately.
• Deliver a great marketplace experience
• Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
• Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
• Turn data into action
• Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
• Build reporting and analyses that improve visibility into marketplace performance.
• Build scalable processes
• Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
• Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
• Support marketplace growth
• Help launch new vendors, products, and marketplace capabilities.
• Work cross-functionally to execute initiatives that expand and improve NitraMart

Benefits

• Equity - Everyone at Nitra is an owner. When the company wins, you win
• Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
• Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
• Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level