Marketplace Operations Associate
About The Position
Nitra is seeking a Marketplace Operations Associate to join their team at a critical growth stage. This role will be instrumental in building and scaling the operating engine behind NitraMart, Nitra's healthcare marketplace. The position is hands-on, requiring someone who thrives in fast-paced environments, possesses exceptional attention to detail, and enjoys solving complex operational problems. The Associate will collaborate cross-functionally to manage daily marketplace operations, resolve customer and order issues, enhance workflows, and leverage data to identify efficiency and reliability improvements for NitraMart. The work will contribute to establishing the processes and systems necessary for scaling the marketplace to thousands of healthcare practices. The ideal candidate has 2-4 years of experience in marketplace, business, e-commerce, logistics, or customer operations, preferably within a high-growth technology company. Prior experience with order flows, vendors, product catalogs, fulfillment, or procurement is highly advantageous. Key attributes include proactivity, analytical skills, strong organization, comfort with ambiguity, a problem-solving approach, and the ability to transition quickly from problem identification to resolution, knowing when to use manual solutions versus scalable ones.
Requirements
- 2–4 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
- Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
- Exceptional attention to detail and the ability to manage multiple operational workstreams.
- High ownership, urgency, and comfort operating in a fast-moving startup environment.
- A builder mindset—you identify problems, develop practical solutions, and drive them through completion.
- Strong communication skills and experience working cross-functionally.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.
- SQL experience is a plus.
Responsibilities
- Own day-to-day NitraMart operations
- Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
- Identify operational problems and drive them through resolution quickly and accurately.
- Deliver a great marketplace experience
- Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
- Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
- Turn data into action
- Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
- Build reporting and analyses that improve visibility into marketplace performance.
- Build scalable processes
- Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
- Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
- Support marketplace growth
- Help launch new vendors, products, and marketplace capabilities.
- Work cross-functionally to execute initiatives that expand and improve NitraMart
Benefits
- Equity - Everyone at Nitra is an owner. When the company wins, you win
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
