Marketplace Specialist

Ulta Beauty, Inc.•Bolingbrook, IL

About The Position

The Marketplace Onboarding Specialist is responsible for the daily execution of seller onboarding and seller performance management ensuring efficient onboarding to UB Marketplace, and best in class customer experience.

Requirements

Bachelor’s degree preferred or equivalent experience
Demonstrated organizational skills with the ability to manage multiple projects and maintain strict deadlines
Proficient in Excel
Strong analytical skills
Ability to work in a fast-paced, dynamic environment
Direct-to-Consumer experience
Effective verbal and written communication skills
Ability to work as part of a team and interact effectively with others

Nice To Haves

E-commerce, Merchandising, or Customer Service experience is a plus

Responsibilities

Work closely with Mirakl (3rd Party integrator) to successfully launch new sellers on the marketplace platform.
Assist new sellers with account setup, providing support for any issues they encounter, and educating them on best practices to ensure their success
Conduct seller surveys to identify and prioritize potential marketplace sellers.
Collaborate with merchants to secure seller agreements to expand the marketplace program.
Contribute to on-site onboarding kick-off meetings for all new marketplace sellers.
Support sellers through catalog and offer creation.
Work with category managers and marketplace sellers on item forecasting.
Maintain all policies, guidelines, procedures, and onboarding documentation to reflect current and future business requirements.
Work with sellers to gather feedback to continuously improve the onboarding experience.
Monitor and action daily seller compliance metrics (Delinquent orders, fill rates, delivery issues).
Partner with sellers to triage fulfillment issues and improve overall performance.
Partner with sellers and internal teams to add new assortment to the UB Marketplace.
Develop and manage brand performance reporting.