Marketplace Support Specialist - PA

CJ Pony Parts, Inc. • Harrisburg, PA

2d • $19 - $21 • Hybrid

About The Position

We are looking for a Marketplace Support Specialist to join our team in Harrisburg, PA. This role is ideal for someone who enjoys customer interaction, problem-solving, and working with automotive products. You will support our growing online marketplaces (including eBay and Amazon) by assisting customers, managing listings, and helping ensure smooth day-to-day operations.

Requirements

• 1–2 years of customer service, eCommerce, or marketplace experience preferred
• Strong communication and problem-solving skills
• Ability to multitask and manage multiple systems simultaneously
• Experience with Microsoft Office, Zendesk, InOrder, or other inventory management systems preferred
• Automotive knowledge or interest is a plus
• High school diploma or GED required

Responsibilities

• Provide customer support via email and messaging (50–75% of daily work)
• Answer questions related to orders, shipping, returns, and product details
• Manage and update product listings on eBay, Amazon, and other platforms
• Monitor inventory levels and marketplace activity
• Process returns and resolve shipping issues
• Partner with warehouse and shipping teams to ensure timely fulfillment
• Troubleshoot listing errors, order issues, and customer concerns
• Monitor customer feedback and maintain high service standards

Benefits

• Biweekly pay
• Paid Time Off and Company Paid Holidays
• Medical, Dental, and Vision Insurance with affordable options
• Health Savings Account with company contribution
• Life and Short-Term Disability Insurance
• 401(k) plan with 4% company match and profit sharing
• Company Discounts
• Employee Assistance Program
• Employee Referral Program
• Casual dress code

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED