ECM | Community Support Housing Navigator - Moreno Valley

Amity Foundation•Moreno Valley, CA

11d

About The Position

Amity Foundation is seeking a compassionate and enthusiastic ECM-Community Support Housing Navigator to support students’ housing needs and overall well-being. The role is part of the Enhanced Care Management (ECM)-Community Supports program, which coordinates medical, behavioral, and social services for high-need populations, including people with complex and chronic conditions. The program aims to improve outcomes, optimize care delivery, reduce unnecessary hospitalizations, and improve quality of life. The Housing Navigator integrates housing solutions into students’ care plans and helps them access housing services, including the County Coordinated Entry System (CES). The position works with the care management team, County Housing Services, and community partners, and supports students through housing searches, selection, appointments, and related activities. Services must be documented in the agency’s Electronic Health Record within 72 hours. The position requires local travel, including use of a company and personal vehicle to visit county jails and transport clients to appointments and other locations as needed. The work is generally performed indoors in an office setting, with a moderate to occasionally loud noise level and temperatures that may vary from cold to hot. The role involves frequent lifting or moving of up to 50 pounds, extended sitting or standing and typing, and occasional reaching, walking, climbing, pulling, pushing, grasping, stretching, and stooping. It also requires adapting to changing priorities and working professionally under pressure with students and faculty.

Requirements

Two years of experience in housing navigation, social services, or a related field focused on housing support.
Strong understanding of the housing sector, including affordable housing and fair-housing laws.
Excellent coordination and networking skills for working with community partners and service providers.
Strong advocacy and interpersonal skills, including the ability to work compassionately with diverse populations.
Problem-solving skills and the ability to think critically to overcome housing barriers.
Ability to navigate public transportation with students and travel locally.
A vehicle, car insurance, and a valid driver’s license.
Excellent interpersonal and communication skills, with the ability to work effectively with a wide range of community and organizational constituencies.
Knowledge of contract parameters, objectives, milestones, and deliverables, and of contracting processes and associated local, state, federal, and other regulations.
Ability to integrate budgetary and service-utilization data, forecast expenditures, and support effective provider utilization and budget compliance.
Ability to multitask, identify problems, recommend solutions to management teams, and implement applicable systems.
Ability to work constructively with diverse people and parties with differing perspectives and interests.
Ability to express concepts and direction clearly, orally and in writing, and prepare complex reports, policies, and procedures.
Ability to apply Amity policies and procedures and adhere to agency-wide practices and regulations.
Strong oral and written communication skills.
Proficiency with Microsoft Office Suite, including Word, Excel, email, and internet tools.
Ability to frequently lift and/or move up to 50 pounds and meet the listed physical and communication demands.
Ability to adapt to changing priorities and circumstances, work under pressure, and handle job-related mental and emotional stress.

Nice To Haves

Bachelor’s degree in behavioral health, human services, public health, or a related field is strongly preferred.
Bilingual English and Spanish.
Community Health Worker certification through California’s HCAI Department.

Responsibilities

Collaborate with the care management team to integrate housing solutions into students’ overall care plans.
Serve as the primary liaison between the ECM program and County Housing Services to facilitate housing searches and present viable options to students.
Guide students through housing selection and help them make informed decisions.
Process and enroll students in the County Coordinated Entry System (CES), and enter information into the County’s CES electronic database.
Maintain current knowledge of CES processes and requirements.
Identify and arrange non-emergency, non-medical transportation for housing-related appointments, viewings, and meetings.
Accompany students to housing-related activities when appropriate.
Identify, coordinate, and obtain approval for necessary accessibility-related environmental modifications.
Document services in the agency’s Electronic Health Record within 72 hours of each service.
Attend workshops, meetings, and trainings as requested by the supervisor.
Perform other related duties as assigned.
Use a company vehicle and personal vehicle as required to visit county jails and transport clients to appointments and other locations.