EBT Issuance Specialist

State of Nebraska • Lincoln, NE

3d • Onsite

About The Position

The Department of Health and Human Services, through the Division of Child and Family Services, is seeking an EBT Issuance Specialist (identified in the job description as EBT Accountant I). The position handles state-issued EBT cards in accordance with federal regulations and supports their effective delivery and handling while maintaining federal requirements.

The role processes daily mailings of state-issued EBT cards, returned cards and re-mailings. It also handles delivery and monitoring of cards issued over the counter in local offices throughout Nebraska, maintains EBT card inventory, and responds to client and DHHS worker questions by phone and email to resolve EBT problems. The position works a flexible rotating Saturday shift to complete EBT mailings.

Additional duties include reconciling data, reviewing documents for accuracy and completeness, following established procedures for returned payments, maintaining and retrieving records, and operating office equipment. The position is based at NSOB, 301 Centennial Mall South, Lincoln, Nebraska. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM, with a flexible rotating Saturday shift for EBT mailing. Dress attire is business casual. The hiring wage is $18.360 per hour, non-exempt.

Requirements

• Post-high-school coursework or vocational education in accounting, finance, business administration, or a related field, or experience performing accounting functions, including interpreting and analyzing financial data.
• Knowledge of general accounting procedures and customer service techniques.
• Written and verbal communication skills.
• Skill with word processing and spreadsheet software, and gathering and compiling data into spreadsheets.
• Ability to perform detail-oriented work.
• Ability to learn and apply agency policies and guidelines; enter information into computer systems; post information to worksheets and other documents; compute figures using basic arithmetic and percentages; compare information and recognize discrepancies; communicate with agency staff and the public to express facts and gather information; and operate office equipment such as computers, scanners, photocopiers, and desk calculators.

Nice To Haves

• Experience with verbal and written inbound customer service requests.
• Current or previous experience with DHHS eligibility systems or processes.
• Bilingual English and Spanish.

Responsibilities

• Process daily mailings of state-issued EBT cards, returned cards, and card re-mailings.
• Handle delivery and monitoring of state EBT cards issued over the counter in local offices throughout the state.
• Answer incoming calls and emails from clients and DHHS workers to resolve EBT problems.
• Maintain EBT card inventory in compliance with federal requirements.
• Work a flexible rotating Saturday shift to complete EBT mailings.
• Balance and/or reconcile data to verify that posting is complete and accurate.
• Review documents for accuracy, completeness, and compliance with agency requirements, and contact document originators to request missing or corrected information.
• Apply established refund procedures to process returned payments accurately and promptly.
• Sort, file, and retrieve correspondence, records, reports, printouts, and other documents for uniform storage and easy access.
• Operate office equipment, including a personal computer, calculator, and reproduction equipment, to duplicate, scan, compile, tabulate, check, enter, attach, or post materials and information.

Benefits

• Comprehensive package of pay and benefits.
• Paid time off.
• Retirement benefits.
• Professional development opportunities. Benefit eligibility may vary by position, agency, and employment status.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed