EBS Process & Performance Excellence Sr. Director
About The Position
The EBS Process & Performance Excellence Sr. Director drives operational effectiveness, service performance, continuous improvement, and governance across Enterprise Business Services (EBS). The role connects strategy with execution so services are delivered efficiently and consistently, with measurable business value. As the enterprise owner and architect of process and performance excellence, this leader establishes the frameworks, governance structures, and operating model needed to advance standardization, automation, service quality, customer experience, and strategic outcomes across EBS service lines. The role integrates Process Excellence and Performance Excellence into a unified operating model and translates strategy into execution, aligning enterprise priorities and operational capabilities with measurable value realization. The position is part of the EBS leadership team and advises senior leaders on operating model design, transformation priorities, performance outcomes, and organizational capability. It also oversees strategic vendor and service delivery partnerships and develops capabilities, talent, and succession plans to improve productivity, service quality, customer experience, and cost performance.
Requirements
- Bachelor's degree in Finance, Accounting, Business, or a related field.
- 15 or more years of diversified Finance or Accounting experience.
- 8 or more years of experience managing leaders of leaders and cross-functional teams, with demonstrated experience influencing key stakeholders.
Nice To Haves
- Certified Lean Six Sigma.
Responsibilities
- Develop and execute the Process and Performance Excellence strategy, operating model, and roadmap for EBS, aligned with enterprise priorities, transformation objectives, and desired performance outcomes.
- Create and maintain governance frameworks for process ownership, service performance, continuous improvement, value realization, and enterprise standards.
- Serve as a member of the EBS leadership team and a trusted advisor to senior leaders on operating model design, transformation priorities, performance outcomes, and organizational capability.
- Establish enterprise service management and performance frameworks, including KPIs, SLAs, customer experience measures, benchmarking, governance forums, and improvement routines.
- Drive enterprise process governance, architecture, simplification, and optimization across EBS; sponsor transformation and continuous improvement initiatives using Lean Six Sigma, automation, process management, and operational excellence methodologies.
- Define the analytics and insights strategy and partner with Digital, IT, and Data organizations to use AI, automation, process mining, and emerging technologies while ensuring governance, risk management, and value realization.
- Oversee strategic vendor and service delivery partnerships.
- Strengthen capabilities in process excellence, performance management, analytics, and operational governance.
- Lead talent development and succession planning.
- Drive measurable improvements in productivity, service quality, customer experience, and cost performance.
Benefits
- Relocation assistance
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k) matching program
- Paid parental leave
- Educational reimbursement
- Eligibility for a discretionary company-sponsored annual bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
