Early Morning Stock Team Member

Five Below • Liverpool, NY

3d • Onsite

About The Position

The Early Morning Stock Team Member supports customer service and store operations at Five Below. The role includes greeting and assisting customers, sharing product information, promoting store events and offers, resolving concerns, and communicating merchandise and service needs to management. The team member also collaborates with coworkers to support store and company goals.

The position involves frequently using store technology and equipment, moving and stocking merchandise, retrieving and putting away stock, and assisting customers throughout the sales floor and stock room. Scheduling must be flexible to meet business needs and may include day, evening, weekend, or overnight shifts, as well as travel when required. The role requires remaining upright and stationary for much of the time and communicating accurately with customers, managers, and coworkers.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile device.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently move across the sales floor and between the sales floor and stock room.
• Remain in a stationary, upright position for 80% of the time.
• Identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
• Exchange accurate information with customers, managers, and coworkers in person and by telephone.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive work environment.
• Retrieve, stock, and put away merchandise, including moving merchandise across the sales floor and between the sales floor and stock room.

Benefits

• The posting directs candidates to a benefits site for information about health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed