Seasonal Early Morning/Overnight Stocking

Five Below • Gurnee, IL

3d • Onsite

About The Position

The Early Morning/Overnight Stocking role supports customer service and store operations at Five Below. Associates greet and assist customers, identify their needs, share product knowledge, direct them to merchandise, and make recommendations. They promote store events and promotions, address customer concerns, communicate restocking and service needs and customer feedback to management, and work with the team toward store and company goals. The position requires using store technology, handling and stocking merchandise, and maintaining a courteous and productive shopping environment. The schedule is flexible and may include day, evening, weekend, and overnight shifts, as well as travel when required. The role is seasonal and hourly, with starting pay of $15.00.

Requirements

• At least 16 years old.
• Available to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues or concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders.
• Ability to frequently kneel, bend, twist, and stoop.
• Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and acknowledge customers promptly and assist multiple customers efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Engage in suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management in a timely manner about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
• Move merchandise and retrieve or put away stock, including using ladders and working in the stock room and on the sales floor.
• Follow merchandise layout, associate schedule, and standard operating procedure instructions.

Benefits

• Five Below directs applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed in the posting.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed