Early Injury Resolution Adjuster

Root Insurance

1d•$61,900 - $70,000•Remote

About The Position

As an Early Injury Resolution Adjuster, you will help deliver a fair, industry-leading claims experience for policyholders and claimants. The role uses technology, data, and collaboration to handle personal auto claims, with a focus on evaluating and settling non-severe injury claims. Root supports employees working from a location across the US that works best for them. The position involves handling claims from initial contact through resolution, including confirming coverage, determining liability, gathering accident details, coordinating vehicle repairs and rental reimbursement, maintaining claim schedules and reserves, and communicating with all parties. The adjuster also contributes to claims guidelines and process improvements and continues learning about personal lines claims, relevant court decisions, guidelines, and policy changes.

Requirements

At least 2 years of successful experience handling personal auto insurance claims across multiple states, including direct responsibility for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting authority from supervisors, and negotiating third-party bodily injury claim settlements.
Demonstrated ability to balance high-quality claim handling with strong productivity.
Strong technical understanding of liability and casualty principles.
Ability to quickly learn and apply new concepts.
Coachability and commitment to professional growth.
Experience managing complex personal auto claims through closure.
Viewed as a resource within the team and functional area.
High sense of professionalism while remaining empathetic.
Familiarity with claims best practices.
Curiosity, great attention to detail, and an open-minded approach to problems.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver an industry-leading claim experience for policyholders and claimants.
Confirm coverage and determine liability for a wide range of accident scenarios.
Make prompt and courteous contact with every party involved in a claim.
Maintain and update a diary or schedule for each claim in the adjuster's pending.
Respond to claim correspondence in a timely manner and with high quality.
Obtain detailed accident descriptions from drivers, passengers, and witnesses.
Coordinate repairs for damaged vehicles and assist with rental reimbursement.
Set and maintain a loss reserve for every claim in the adjuster's pending.
Evaluate and settle non-severe injury claims.
Provide input on the continued development of claims guidelines and best practices.
Recommend potential product developments and process improvements.
Communicate effectively with customers, peers, vendors, and managers.
Engage in learning opportunities related to personal lines claims, court decisions affecting claims, claims guidelines, and policy changes and modifications.