Injury Adjuster

Root Insurance

1d•$71,100 - $81,800•Remote

About The Position

As an Injury Adjuster, you will help uphold the fairness on which Root was founded by thinking critically about customer needs and how they align with the company’s products. You will use technology, data, and collaboration with talented colleagues to help deliver a leading claims experience. The role handles personal auto injury claims, including attorney-represented claims, from initial investigation through evaluation and settlement. Root supports employees working from a location that works best for them across the United States.

Requirements

At least 2 years of successful experience handling personal auto insurance claims across multiple states, with direct responsibility for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, requesting supervisor authority, and negotiating third-party bodily injury settlements.
Demonstrated high-quality claim handling balanced with strong productivity.
Strong technical understanding of liability and casualty principles.
Ability to learn and apply new concepts quickly.
Coachable and committed to professional growth.
Experience managing complex personal auto claims through closure.
Viewed as a resource within the team and functional area.
High sense of professionalism while remaining empathetic.
Familiarity with claims best practices.
Curiosity, attention to detail, and an open-minded approach to problem-solving.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Deliver an industry-leading claim experience for policyholders and claimants.
Confirm coverage and determine liability for a wide range of accident scenarios.
Make prompt, courteous contact with every party involved in a claim.
Maintain and update a diary or schedule for each pending claim.
Respond to claim correspondence promptly and with high quality.
Obtain detailed accident descriptions from drivers, passengers, and witnesses.
Coordinate vehicle repairs and assist with rental reimbursement.
Set and maintain a loss reserve for every pending claim.
Evaluate and settle injury claims ranging from soft-tissue injuries to fatalities, including attorney-represented claims.
Provide input on the ongoing development of claims guidelines and best practices.
Recommend potential product developments and process improvements.
Communicate effectively with customers, peers, vendors, and managers.
Pursue learning opportunities to build knowledge of personal lines claims, relevant court decisions, claims guidelines, and policy changes and modifications.