EAP Specialist (Hybrid) - Medicare

UPMC•Pittsburgh, PA

2h•Hybrid

About The Position

UPMC's Health Plan and WorkPartners are hiring an EAP Specialist for the LifeSolutions Clinical Services Team. This hybrid role is performed partially onsite and remotely; staff may choose to report to offices in Oakland, Uptown, or McKeesport. Some evening shifts are required. Under the direction of the LS Clinical Director and/or Medical Director, the EAP Specialist provides clinical services for the Employee Assistance Program. The program offers confidential counseling and guidance to employees, household members, Medicare members, students of contracted organizations, and telemedicine clients experiencing personal, mental-health, or job-related problems. The specialist provides short-term, focused clinical interventions in person or through a telemedicine platform; builds collaborative relationships with clients, physicians, health care providers, and employers; and consults with supervisors and managers about performance problems and appropriate responses. The role also includes developing and presenting trainings for employer groups and connecting clients with resources such as health coaching, website information, community services, and providers.

Requirements

Master's degree in Social Work, Counselor Education, Counseling and Guidance, Psychology, or a related behavioral science.
Pennsylvania state licensure in social work, counseling, psychology, or nursing; listed qualifying credentials include CSW, LCSW, LPC, LSW, Psychologist, or RN.
Current licensure in the state where the facility is located, or, where applicable, a multistate license issued by a participating NLC state. Employees on an out-of-state NLC license who change residency to the facility's state must apply for that state's licensure within 60 days.
Experience in counseling under professional supervision, including specific drug/alcohol counseling experience.
Familiarity with developing and implementing brief counseling and solution-focused treatment plans, group process, career guidance and planning, and systemic change.
Ability to establish trust and communicate effectively with employees, managers, and administrators from diverse social, cultural, and economic backgrounds and different levels of responsibility.
Familiarity with crisis intervention, referral techniques, and effective ways to access community resources.
Ability to make successful referrals for assistance beyond EAP.
Good written and oral communication skills.

Nice To Haves

Preference is given to candidates with licensure in social work, counseling, or psychology.
EAP direct work experience in employee/employer counseling and consultation is preferred.
Experience in employee assistance programs, administrative duties, case management, and clinical service delivery is strongly preferred.

Responsibilities

May serve on committees or participate in special projects.
Respond to requests for department interventions in consultation with the Senior Director, Clinical Director, and/or Clinical Manager.
Assist supervisors and managers in assessing employee performance problems and consult about situations where an employee's problem or impairment affects job performance.
Participate in group and individual supervision and prepare to present clinical cases in an organized manner.
Provide information and assistance on EAP interventions for organizational issues or requests, including drug testing and fitness-for-duty events, DOT compliance, violent or potentially violent events, traumatic events, and organizational downsizing; coordinate other EAP staff as needed and consult with clinical leadership.
Liaise with community and private referral resources and managed-care entities; research, recommend, and develop external providers and improve the EAP referral network as needed.
Provide clinical support for telemedicine consultations in collaboration with physicians and health care providers as requested.
Complete intake, assessment, referrals, and case management for employees, household members, and telehealth clients with personal, work-related, mental-health, or career issues; maintain confidential records and ongoing follow-up, and meet established session benchmarks.
Maintain timely client and activity documentation using systems for EAP and telehealth clients in the behavioral-health virtual platform.
Participate in research protocols and data collection as directed, and contribute where possible to writing, publishing, and presenting EAP and telemedicine programs and initiatives.
Implement and complete special projects as requested.
Provide quality employee counseling services that are responsive, proactive, and accessible, demonstrating service excellence, courtesy, and respect.
Provide short-term, client-focused interventions in person or by live video for clients seeking help with personal or mental-health needs; educate clients on coping skills, help them set goals, and provide problem-solving tools and strategies.
Develop and present trainings to employer groups as requested and connect clients to health coaching, website, community, and provider resources.