EAP Counselor

City of New York • New York, NY

2d

About The Position

The New York City Employee Assistance Program (EAP), administered by the Office of Labor Relations, is a confidential, problem-solving program for New York City non-uniformed employees and their dependents, as well as employees of the Department of Education, NYC Health + Hospitals, the Department of Correction, and the New York City Housing Authority. The program helps employees and their families address personal issues that may affect their personal and professional lives, including mental health concerns, substance abuse, and trauma.

The EAP Counselor provides clinical and psychoeducational services to city agencies, employees, and family members. The role includes counseling and case-management work, developing materials for groups, workshops, and presentations, and helping develop and maintain resources for requested EAP services. Counselors may be assigned to H+H facilities, upon request, to provide onsite services to H+H staff one day per week.

Requirements

• A bachelor's degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of related experience; or equivalent education and/or experience.
• All candidates must have at least one year of experience in community work or community-centered activities related to the duties.

Responsibilities

• Conduct client intakes, formulate assessments and treatment plans, and provide case management and follow-up.
• Coordinate with insurance carriers and treatment providers to support benefit use and treatment delivery while preserving client confidentiality.
• Coordinate with agency units to support employer-agency accountability, protect confidentiality, and report on compliance when disciplinary stipulations apply.
• Create and maintain confidential case records.
• Consult with supervisors and agency units on managing employees whose problems affect job performance.
• Participate in clinical and administrative meetings and in-service training.
• Develop and maintain current information on community resources.
• Contribute to developing and delivering outreach programs.
• Develop materials for groups, workshops, and presentations for staff and clients.
• Assist with developing and maintaining EAP resources for requested services.
• Provide direct services onsite to H+H staff at H+H facilities one day per week when requested.

What This Job Offers

• Job Type: Full-time