EAP Counsellor
About The Position
At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.
Requirements
- Minimum of a Level 4 diploma in Counselling.
- Full Registration with or member of a regulatory counselling body (BACP/BPS/UKCP/Other)
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling.
- Passionate about providing support to clients from anywhere in the world.
- Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
- Competent in using our various methods of contact – telephone, video, email, text and live chat.
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
Nice To Haves
- Training in crisis intervention and supporting high risk clients beneficial.
Responsibilities
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality.
- Assess clients thoroughly to ensure appropriateness for short-term counselling.
- Assess and manage high risk calls and work closely with individuals at risk.
- Appropriately refer clients to external resources or within WPO as part of our holistic approach.
- Collaboratively develop clear and concise treatment plans for clients.
- Maintain clear clinical and task-oriented documentation in case management system.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
Benefits
- Gym reimbursement
- Transport reimbursement
- Tuition reimbursement
- Permanent health insurance
- Life insurance
- Clinical supervision
- Supervision stipend for those working towards accreditation
- 24/7 support for risk calls
- Mentorship programme
- CPD training reimbursement
- Access to professional monthly clinical development webinars & professional development workshops
- Accrediting body membership reimbursement
- EAP benefits
- Employee exchange programme
- Comprehensive training provided for this position.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
