Clinician, EAP

Lucet

1d•$68,000 - $83,000•Remote

About The Position

The EAP Clinician provides high-quality, telephonic clinical assessment, brief intervention, and crisis support while coordinating appropriate resources and referrals, maintaining compliance and documentation standards, and collaborating across teams to deliver compassionate, effective Employee and Student Assistance Program services.

Requirements

Current, unrestricted license to practice independently as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, or Clinical Psychologist.
3+ years post licensure experience in direct clinical care.
Excellent communication and interpersonal skills.
Strong computer skills including an ability to communicate telephonically and type.
Proven written and oral communication skills, organizational skills, demonstrated willingness to work within a collaborative, team-oriented environment.
Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.

Responsibilities

Clinical Assessment, Support, and Risk Management
Conduct comprehensive clinical assessments, provide brief/problem-focused support, and utilize motivational interviewing to address a wide range of emotional, behavioral, and situational concerns.
Identify and manage risk for at-risk callers, including crisis intervention, emergency response planning, and appropriate escalation following established protocols.
Care Coordination, Referrals, and Resource Navigation
Triaging callers and coordinating referrals to internal and external resources, including mental health providers, community services, WorkLife, legal, and financial specialists.
Demonstrate strong knowledge of EAP and mental health benefits while collaborating with community treatment resources, managed care programs, and internal teams to ensure continuity of care.
Professional Collaboration, Documentation, and Compliance
Maintain accurate, timely clinical documentation in case tracking systems in accordance with regulatory, legal, and organizational standards.
Collaborate effectively with Customer Success and other internal teams, participate in staff meetings or clinical presentations, and uphold ethical standards, confidentiality, and organizational values.

Benefits

Annual compensation between $68,000-$83,000, PLUS an annual performance-based, discretionary incentive.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.