EAP Service Coordinator

Intermountain Health • Provo, UT

3d • $20 - $30 • Onsite

About The Position

EAP Service Coordinator is responsible for the smooth functioning of the counseling schedules as well as coordinating services within the multi-state IEAP provider network. This position effectively handles urgent and intense calls to support clients and clinicians and manages vast program service needs and support. This position is Monday-Thursday 8-5 MT This position is in person at EAP Provo- 466 W 4800 N, Suite W180, Provo UT or ESC in Murray, UT

Requirements

• Ability to manage sensitive and often highly emotional incoming calls while maintaining professionalism.
• Critical thinking and problem-solving skills.
• Excellent customer service skills.
• Experience in an office setting or working in a clerical position with customer service, keyboarding, and data entry responsibilities.
• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
• Computer Literacy
• Accountability
• Decision Making
• Prioritization
• Scheduling
• Detail-Oriented
• Facilitation
• Group Problem Solving
• Office Administration
• Interpersonal Communication

Nice To Haves

• Bachelor’s Degree from an accredited institution. Degree will be verified.
• Experience working in EAP or healthcare setting.

Responsibilities

• Triages and effectively manages incoming calls for urgency, intensity, and service request; supports client in the moment and efficiently directs calls the appropriate EAP resource
• Maintains a complete knowledge of system wide program procedures and logistics across multiple offices and services provided across various states
• Manages scheduling for multiple internal clinician’s schedules
• Provides administrative support to clinical staff while creating an outstanding customer service experience as the first point of contact with EAP
• Knowledge of IEAP external provider network. Directs requests for counseling services within IEAP provider network across multiple states, and knowledge regarding how to access; ensures clients understand the process of working with those providers in the provider network
• Coordinates routine and non-routine projects that may include tasks such as gathering data, in-depth research, creating spreadsheets or databases to compile data, creating, and running reports, reviewing, and summarizing data, and tracking large amounts of information
• Maintains complex files and records

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees