E911 Telecommunicator

Moore County•Moore County, NC

2d•Onsite

About The Position

This position performs responsible technical work dispatching law enforcement, medical, fire, rescue, and other equipment and personnel usually in response to emergency situations. It involves receiving, classifying, processing, and dispatching emergency service calls, as well as receiving, recording, and forwarding non-emergency service calls. The role requires preparing and maintaining computerized and other records and files, dispatching emergency equipment and personnel when and where needed, and receiving and forwarding service requests, complaints, and other calls for County departments. Additionally, the position involves receiving and transmitting messages by radio and maintaining a radio log, preparing and maintaining public safety computer records, and operating radios, telephone, switchboard, alarm systems, recording devices, and computer terminals. Typing and filing reports and records are also part of the duties. The position works varying shifts and flexible schedules.

Requirements

General knowledge of the methods of operating the communications system.
General knowledge of radio and teletype procedures.
General knowledge of the geography of the County and location of important buildings.
Ability to type at a reasonable rate of speed accurately.
Ability to speak distinctly.
Ability to solve problems within scope of responsibility.
Ability to deal courteously with the public under stressful conditions.
Ability to establish and maintain effective working relationships with associates and the general public.
High School Diploma or equivalent from an appropriately accredited institution OR Associate Degree from an appropriately accredited institution OR Bachelor’s Degree from an appropriately accredited institution.
Must possess and maintain a valid North Carolina Driver’s License.
Reaching, grasping, and repetitive motions.
Vocal communication is required for conveying detailed or important instructions to others accurately, loudly, or quickly.
Hearing is required to receive detailed information through oral communications and/or to make fine distinctions in sound.
Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Nice To Haves

Division of Criminal Information (DCI) Modules I, II, & III, Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), and CPR Certification within one (1) year of employment.

Responsibilities

Dispatching law enforcement, medical, fire, rescue, and other equipment and personnel in response to emergency situations.
Receiving, classifying, processing, and dispatching emergency service calls.
Receiving, recording, and forwarding non-emergency service calls.
Preparing and maintaining computerized and other records and files.
Receiving and forwarding service requests, complaints, and other calls for County departments.
Receiving and transmitting messages by radio and maintaining radio log.
Preparing and maintaining public safety computer records.
Operating radios, telephone, switchboard, alarm systems, recording devices, and computer terminals.
Typing and filing reports and records.