Telecommunicator

Onslow County•Jacksonville, NC

2d•Onsite

About The Position

Answers emergency calls at the Emergency Operations Center and dispatches appropriate response personnel to the scene of the emergency; does related work as required. Works in conditions such as hurricanes, mandatory on call and performs most tasks simultaneously. Work is performed under regular supervision of Telecommunicator Shift Supervisor. This position works rotating 12 hour shifts straight nights and, if assigned, is required to work on weekends, holidays and during times of inclement weather. Shift times may vary based on the needs of the department. The 911 Center is open 24 hours a day 7 days a week and must be fully staffed at all times. Employees may be called in to work on short notice. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty —are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.

Requirements

Thorough knowledge of the methods of operating two-way communications systems
Thorough knowledge of radio code system and teletype procedures
Thorough knowledge of the geography (reading maps) of the county and location of important buildings
Ability to type at a reasonable rate of speed
Ability to speak distinctly
Ability to deal with the public under stressful conditions and remain calm
Ability to operate standard office, data entry and computer equipment (windows based) and communication consoles
Ability to establish and maintain effective working relationships with associates and the general public.
Any combination of education and experience equivalent to graduation from high school and some clerical or telecommunications experience.
Must possess DCI, EMD, CPR and Telecommunicator certifications or be able to obtain them within one year of hire.

Nice To Haves

Emergency Services experience
Some experience in customer service is preferred.

Responsibilities

Receiving calls for service; dispatching personnel and equipment; maintaining logs and records; entering data.
Receives emergency calls, enters information regarding emergency calls, dispatches the appropriate agencies and personnel for assistance
Answers 911 emergency calls to include prioritizing calls and routing calls to the appropriate sources
Determines the nature and location of the emergency; determines priorities, and dispatch law enforcement, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
Answers and transmits radio calls; maintains radio log
Receives complaints in person or by telephone
Operates multi-line telephone and various computer and communications equipment
Enters and retrieves a variety of data into computer systems concerning department activities
Makes inquiries concerning vehicles via computer systems
Monitors law enforcement, fire and emergency medical services frequencies
Dispatches vehicles where and when needed
Takes telephone calls concerning complaints, passes information on to appropriate units and keeps record of call
Uses CAD to enter information; ensures accuracy of information prior to entering.
Uses records management system to enter incident reports; assigns case numbers.
Makes criminal history and vehicle information checks
Enters a variety of data into internal computer system
Performs some supervisory functions; assists superiors with special projects, shift management, staffing and scheduling
Performs work during emergency/disaster situations
Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer
Performs related tasks as required.