Telecommunicator

City of Greenville•Greenville, NC

1d•Onsite

About The Position

Do you have a deep desire to serve and protect the citizens of Greenville? Then we invite you to join our team of first responders! You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel. Your contributions will make a real difference in the lives of those you serve. Take the first step towards an exciting and rewarding career in public safety. Join us today!

Requirements

High school diploma or GED, supplemented with some training in the use of communications equipment.
Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field.
Ability to type clearly at a rate of at least 35 words per minute.
Must obtain Telecommunicator Certification through the North Carolina Sheriff’s Education and Training Standards Division.
Must have the ability to receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support.
Ability to accurately transmit radio communications.
Ability to assess people and situations and use sound judgment in decision-making.
Ability to elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles.
Ability to speak clearly, distinctly, and politely.
Ability to remain calm and effective under heavy workloads and in emergencies.
Ability to operate assigned equipment and type accurately at an average rate of speed.
Ability to make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual.
Ability to learn radio communications code signals and information contained in the Police Department's operations manual.
Ability to deal courteously and tactfully with the public.
Ability to establish and maintain effective working relationships with other employees.

Nice To Haves

Emergency communications experience preferred.

Responsibilities

Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
Enters calls for service into a computer-aided dispatch computer.
Operates two-way radio to maintain contact with police cars and other law enforcement units.
Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers.
Maintains current location of officers to assure their safety.
Monitors National Weather Service reports and N.C. State Highway Patrol.
Dispatches personnel to answer requests for assistance.
Maintains current radio contact with Pitt County Sheriff's Department, East Carolina University, ECU Health Police, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments.
Receives calls on alarms from monitoring stations of business alarms within the City.
Provides information concerning locations of neighborhoods, businesses, roads, and streets.
Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information.
Maintains various communications logs and telephone requests for service.
Monitors traffic cameras located throughout the City.
Monitors City Hall and Greenville Police Department's building security system to include monitors located in the parking lots of both buildings.
Answers and fills out tip sheets from Crime Stoppers calls.
Maintains daily duty work log containing necessary operating information.
Operates personal computer and computer terminals as needed.
Performs other related duties as assigned.